Daniel Colón Email & Phone Number

Tampa/St. Petersburg, Florida Area

Oversee day to day branch operations providing financial services to auto dealership at designated auctions. Responsible for administering monthly title audits and bank reconciliation to ensure compliance to policy.Oversee receivable collection team, account for property used to secure loans, and to document business transactions, particularly communications related to “over credit line”, late payments, returned checks and note repayments

Oversee day to day operations for Data entry, Document Generation, Service of Process, Bank investigation, Customer Service, Validation and Retrieval (Call Center) for our clients Allstate, Geico, and Farmers auto insurance (plaintiff)

Provide Leadership to Supervisors, Legal account representatives and Legal support associates in an inbound/outbound call center environment.Provide direction and guidance to associates and management in assigned departments including offshore partner.

Directed staff for customer service representatives handling inbound calls regarding technical support. Administered monthly staff monitors, performance evaluations, coaching opportunities, payroll reports, and IBR (Internal Business Review).Selected to spearhead new sales department (SUBP)Measure call volume and staffing adherence and conformance through peaks and lulls