A results oriented business professional with proven leadership experience in the Call Center Sales, Technical Support, Collections, Legal Collections and Administrative Support industries; Quickly assesses call center operations and implements the appropriate capacity planning for proper balance of people, processes and technologies to improve employee productivity and achieve high service levels. Consistently demonstrates excellent leadership, communication, teambuilding, strategic planning and problem solving skills. Recognized for having the ability to develop client and employee focused organization cultures resulting in a significant increase in customer and employee satisfaction
Listed skills include Customer Service, Team Building, Call Centers, Leadership, and 22 others.