Gm, Product And Marketing (Acting)
CurrentIn this role, I get to learn from our Marketing team, Product team, Pricing specialists, Strategy lead; and from the rest of our CCL and Spark Group colleagues.
Jun 2024 - Present
AeroLeads people directory · profile
Daniel Cooper Email & Phone Number
Product & Technology Leadership, with a focus on Simplifying the Customer and Employee experience
at
CCL
1 work email found
@xtra.co.nz
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Product & Technology Leadership, with a focus on Simplifying the Customer and Employee experience
Location
Auckland, New Zealand
Company size
Who is Daniel Cooper? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Daniel Cooper is listed as Product & Technology Leadership, with a focus on Simplifying the Customer and Employee experience at CCL, a with 407 employees, based in Auckland, New Zealand. AeroLeads shows a work email signal at xtra.co.nz and a matched LinkedIn profile for Daniel Cooper.
Daniel Cooper previously worked as GM, Product and Marketing (acting) at Ccl and GM, Technology and Customer at Ccl. Daniel Cooper studied at Manukau Institute Of Technology.
Company email context
Email format at CCL
This section adds company-level context without repeating Daniel Cooper's masked contact details.
*@xtra.co.nz
68% confidence
AeroLeads found 1 current-domain work email signal for Daniel Cooper. Compare company email patterns before reaching out.
Profile bio
About Daniel Cooper
Daniel Cooper is a Product & Technology Leadership, with a focus on Simplifying the Customer and Employee experience at CCL. He possess expertise in contact centre, change management, operations management, call center, account management and 34 more skills. He is proficient in English, Gujarati and Hindi. Colleagues describe him as "Working with Daniel at Teletech was a pleasure. At the time Daniel was managing the American Express and ACE insurance programs. Daniel was able to add great value to his operations, something which was recognised and appreciated by all of his customers. While being operationally focused, Daniel also has a strong understanding and command over strategy and finance, allowing him to deliver results accross the board. I highly recommend Daniel to those looking for a very capable… Show more"
Listed skills include Contact Centre, Change Management, Operations Management, Call Center, and 35 others.
Current workplace
Daniel Cooper's current company
Company context helps verify the profile and gives searchers a useful next step.
Ccl
15 roles · 23 years
Daniel Cooper work experience
A career timeline built from the work history available for this profile.
Gm, Technology And Customer
CurrentI have the privilege of working with people who are responsible for our Internal IT, Data Centres, Service Management, Internal Security, Assurance, Data & Business Intelligence functions.
Oct 2022 - Present
Tribe Lead - Product (6Month Cover)
The Simple Future Product Tribe focus on creating simple, innovative products which accelerate us all in a digital world.
Feb 2022 - Oct 2022
Domain Chapter Lead (Head Of) - Digital
Key areas of responsibility:- All Channels CAPEX- Property Strategy- Virtual Assist squad- Performance and Insights squad- Digital EX squad- Technology Operations squad- Channels Platforms and Technology- Interlock with Product and Technology tribes to improve customer and team member experience- Business owner to technical solutions: CCaaS, WFM, Virtual Assist, Messaging, Interaction Analytics, Reporting and Analytics, etc
Oct 2021 - Feb 2022
Consumer Digital Lead (Head Of)
Key areas of responsibility:- Virtual Assist squad- Channels Platforms and Technology- All Channels CAPEX- Digitisation of frontline tools and systems - Establishing the Digital EX Squad: Developers, UX Designers, Architect, PO, working with our frontline teams to reduce friction, improve the employee experience, resulting in a Efficient and Effective customer experience - Interlock with Product and Technology tribes to improve customer and team member experience-… Show more Key areas of responsibility:- Virtual Assist squad- Channels Platforms and Technology- All Channels CAPEX- Digitisation of frontline tools and systems - Establishing the Digital EX Squad: Developers, UX Designers, Architect, PO, working with our frontline teams to reduce friction, improve the employee experience, resulting in a Efficient and Effective customer experience - Interlock with Product and Technology tribes to improve customer and team member experience- Supporting the launch of our Unified Frontline enabling our people to Flow and Swarm to where the customer is: Retail, Voice, Chat, Messaging, in-home.- Business owner to technical solutions: CCaaS, WFM, Virtual Assist, Messaging, Interaction Analytics, etc Show less
Jul 2020 - Oct 2021
Channel Lead (Head Of) - Customer Solutions
At Customer Solutions, we’re responsible for providing Technical Care to our awesome Spark Consumer and SME customers through any communication channel. We also have the privilege of owning the end to end Care Journeys with our amazing Skinny, Lightbox, Bigpipe, WeDo, Spark Sports, and Morepork customers.
Mar 2019 - Jul 2020
Head Of Care Transformation & Premium Support
Aug 2017 - Mar 2019
Head Of Digital Care
Spark Ventures
Nov 2014 - Jul 2017
Care Delivery Manager: Business
Vodafone New Zealand (Formerly Telstraclear)
Responsible for Customer Care across Small Business, Medium Enterprise, Premium/Wholesale Support and Complex Faults.
Jun 2013 - Nov 2014
Group Manager, Customer Help
Responsible for Fault Management and Technical Support across the Consumer, Business, Complex and Premium business units.
Nov 2011 - Jun 2013
Manager, Program Operations
Jan 2008 - Oct 2011
Operations Manager - Broadband Technical
Managing a Broadband Technical Helpdesk consisting of over 100 FTE.
Feb 2007 - Jan 2008
Operations & Client Services Manager
Managing outbound sales programmes promoting Credit Card Acquisitions and Insurance.
Mar 2005 - Jan 2007
Owner
Knuckle Sandwich Ltd
Owner/Operator
May 2007 - Aug 2011
Volunteer
2004 - 2006
~2 yrs
Team & coworkers
Colleagues at CCL
Other employees you can reach at concepts.co.nz. View company contacts for 407 employees →
GF
Giovanna Fleming
Colleague at CclCanterbury, New Zealand
View →
RP
Raquel Pedroso
Colleague at CclBrazil
View →
DW
Duncan Wilkins
Colleague at CclNew Zealand
View →
JJ
Jacqui Jury
Colleague at CclNew Zealand
View →
GW
Geoff Weatherley
Colleague at CclNew Zealand
View →
MT
Mark Thomson
Colleague at CclNew Zealand
View →
SH
Shayne Hyde
Colleague at CclChristchurch Metropolitan Area, New Zealand
View →
BS
Brad Scott
Colleague at CclNew Zealand
View →
AM
Abeer Makki
Colleague at CclAuckland, New Zealand
View →
NR
Nigel Ram
Colleague at CclAuckland, New Zealand
View →
Giovanna Fleming
Colleague at CclCanterbury, New Zealand
View →
RP
Raquel Pedroso
Colleague at CclBrazil
View →
DW
Duncan Wilkins
Colleague at CclNew Zealand
View →
JJ
Jacqui Jury
Colleague at CclNew Zealand
View →
GW
Geoff Weatherley
Colleague at CclNew Zealand
View →
MT
Mark Thomson
Colleague at CclNew Zealand
View →
SH
Shayne Hyde
Colleague at CclChristchurch Metropolitan Area, New Zealand
View →
BS
Brad Scott
Colleague at CclNew Zealand
View →
AM
Abeer Makki
Colleague at CclAuckland, New Zealand
View →
NR
Nigel Ram
Colleague at CclAuckland, New Zealand
View →
3 education records
Daniel Cooper education
Education record
Manukau Institute Of Technology
Education record
Pakuranga College
Education record
St Marys High School
FAQ
Frequently asked questions about Daniel Cooper
Quick answers generated from the profile data available on this page.
What company does Daniel Cooper work for?
Daniel Cooper works for CCL.
What is Daniel Cooper's role at CCL?
Daniel Cooper is listed as Product & Technology Leadership, with a focus on Simplifying the Customer and Employee experience at CCL.
What is Daniel Cooper's email address?
AeroLeads has found 1 work email signal at @xtra.co.nz for Daniel Cooper at CCL.
Where is Daniel Cooper based?
Daniel Cooper is based in Auckland, New Zealand while working with CCL.
What companies has Daniel Cooper worked for?
Daniel Cooper has worked for Ccl, Spark New Zealand, Spark Ventures, Vodafone New Zealand (Formerly Telstraclear), and Telstraclear.
Who are Daniel Cooper's colleagues at CCL?
Daniel Cooper's colleagues at CCL include Giovanna Fleming, Raquel Pedroso, Duncan Wilkins, Jacqui Jury, and Geoff Weatherley.
How can I contact Daniel Cooper?
You can use AeroLeads to view verified contact signals for Daniel Cooper at CCL, including work email, phone, and LinkedIn data when available.
What schools did Daniel Cooper attend?
Daniel Cooper studied at Manukau Institute Of Technology.
What skills is Daniel Cooper known for?
Daniel Cooper is listed with skills including Contact Centre, Change Management, Operations Management, Call Center, Account Management, Service Delivery, Outsourcing, and People Management.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the Daniel Cooper you were looking for.
View similar profiles
