Daniel Delaney Email & Phone Number

Promoted to Director of Retail and Customer Experience position to create brand identity and procedural consistency throughout the dealerships in the Rommel network. Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance. Facilitate frontline operations to ensure friendly and efficient interactions between customers and associates. Develop retail budgets and inventory management strategies for all departments. Selected Contributions: Developed consistent policy and procedure manuals for all departmental units to facilitate staff training and employee empowerment across multiple storefronts. Reduced expenses by instituting an inventory control and management program in all locations. Elevated the dealership customer satisfaction index to the top 10% of dealerships nationwide in multiple result areas; ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies. Served as an advisor for Harley-Davidson corporate for the creation of retail training programs and the development of retail performance indicators for dealerships across the country. Created a quarterly employee governance panel that allows store employees to make recommendations to senior management on dealership initiatives and changes; this increased staff moral and buy-in. Implemented and trained management team on budgeting and team goal best practices.

Greater San Diego Area

Advanced to positions of increased responsibility, culminating in a senior management role with supervisory responsibilities for three brick and mortar locations. Directed 18 employees and managed P&L, sales, inventory, merchandising and cost controls. Maintained high standards in visual, customer service and inventory management, while complying with regulatory guidelines. Selected Contributions: Played a pivotal role in the growth, development, and construction of the business from one location to three.  Introduced training programs that enhanced employee performance and helped build a motivated workforce.

Master Of Science (M.S.), Distance Education And E Learning

Master Of Science (M.S.), Interdisciplinary Management Studies

Aas, Management Studies

Certificate Of Completion, Business Communications

Certificate Of Completion, Information Technology Management

Bachelor Of Science (Bs), Management Studies, Minor In Human Resources

Activities and Societies: Tau Chapter of Alpha Sigma Lambda National Honor Societygraduated cum laude