Daniel Dougherty Email & Phone Number

Virginia Beach, Virginia, United States

Quasi-managerial focused on overworking with many hats. Daily activities include, but are not limited to:- Use of a semi-proprietary OCR correction tool to proofread and adjust scanned financial (tax) data forms.- Overseeing and training of 20+ personnel per shift. - Maintenance of current computing setup in office, as well as awareness of how this setup will need to adapt every month (per contracts and SOC). - Occasional communication with staffing agency recruiters to assess and adjust staffing concerns for the business. - Maintenance of general cleanliness of workplace on days cleaning staff not present.- Assistance with scheduling and staffing concerns, both from upper management and from temporary staff members.- "Other duties as necessary," practically changing on a daily basis.

Virginia Beach, Virginia, United States

Responsible for transactional activities in retail setting, including but not limited to: ordering of appliance parts and HVAC components from corporate suppliers on the behalf of residential and professional clients, tracking and fulfilment of customer orders. Awareness of subjects such as current pricing and availability of components, as well as navigation of integrated POS system, necessary on a daily basis.

Virginia Beach, Va

Focused on application of various testing methods to ensure the quality of the company's browser- and desktop-based applications within various development and deployment platforms. Daily job activities included the use of basic SQL queries and desktop application acceptance testing methods. Also participatory in troubleshooting for automation of testing methods. Reviewed materials related to various software iteration releases and advised affected end-users accordingly.

Virginia Beach, Virginia

Re-hired as a Tier 2 technical support provider and tasked with responding to more intricate technical and operational difficulties. Also tasked with examination and revision of internal knowledge base and training documents, as well as assisting in the coordination of physical asset documentation & readiness checks for the upcoming tax season. During this time, asked by superiors to assist Quality Assurance department, which resulted in lateral promotion to said department.

Virginia Beach, Virginia

Tier 1 technical support provider for the 2016-2017 tax season at the corporate headquarters of Liberty Tax. Services included providing support to franchise offices in an outcall technical support center, researching technical and operational error documentation, and providing outstanding customer service when necessary.

Virginia Beach, Virginia

Composed automotive service tickets based on client concerns. Updated said tickets with information regarding necessary maintenance and repairs described by mechanics.Conducted business with both clients and suppliers over the phone, including the ordering and shipping of automotive components and supplies.Utilized online databases to organize and purchase additional automotive components and supplies and to track their shipments.Maintained cleanliness of service office during operating hours.

Virginia Beach, Virginia

Reviewed and scored student responses to standardized testing materials, both byhand and using a proprietary online system.

Virginia Beach, Virginia

Created and maintained project records, expense reports, administrative files, and various related documents for the President. Conducted research and developed preliminary business planning documents. Served as project analyst in latter span of employment, overseeing transfer of data from paper filings to electronic database storage.

Virginia Beach, Virginia

Collaborated with the director of the locally-produced adaptation of the play "Mindgame", providing special effects recommendations and support. Primary responsible person for the creation of large amounts (gallons) of stage blood for use in the show. The blood was created from common materials and made to look as realistic as possible, while still being easily cleaned and easily stored.

Surry County, Virginia

Assistant Director of the Ecology Lodge at Camp Lions (Pipsico Scout Reservation); taught classes for three BSA merit badges over the course of the summer season to groups of middle school-aged boys. These courses--Space Exploration, Atomic Science, and Astronomy--required me to research topics within their respective fields, deliver lectures, and answer questions that arose during lessons. They also required the creation of study guides and lesson plans, as well as the coordination and chaperoning of a field trip to the Dominion Virginia Power nuclear power plant.

Bachelor Of Science (B.S.), Psychology, Magna Cum Laude

Activities and Societies: Forensics Team, Golden Key Honor Society, Relay for Life, ODU Theatre

Associate Of Science (A.S.), Social Sciences, Magna Cum Laude

Activities and Societies: Phi Theta Kappa