Daniel Fuller Email & Phone Number

Pittsburgh, Pennsylvania, United States

Oversee all aspects of the customer support organization, policies, objectives, and initiatives. Continuous operational reviews focused on reducing response times, quality services, and maintaining high customer satisfaction. The Director of Customer Product Support Services maintains all policies and procedures that produce high-quality customer service delivery that reflects industry best practices. Implements systems to capture and report on service metrics, including customer feedback or trends in product or service issues.

Cranberry Township, Pennsylvania, United States

Sr. TAC Manager provides overall leadership for the Technical Assistance Center organization in support of our clients, and employees, balancing the attainment of business goals with a high and consistent level of service quality and customer satisfaction. This position is responsible for operational objectives of the Technical Assistance Center, ensuring that all procedures are followed consistently and that calls are handled correctly and in an appropriate time-frame. Provides leadership, developmental opportunities and a healthy and safe work environment for all department personnel.

Tampa/St. Petersburg, Florida Area

Plays a critical role in the assistance and facilitation of the company’s sales booking process. Manages the Sales Booking department and works extensively with Sales Deal Desk, Inside Sales, Finance and Field Management.

Served as liaisons between AMI and its clients, ensuring excellent customer service and client satisfaction. Manages client relationships, develop account plans, and deliver proposals. Responsible for business development growing both current and potential customer market-share.

The System Sales Director will be responsible for selling, promoting, and delivering Omnicell Automation solutions and services to accounts in targeted market segments and contributing to Omnicell sales and profit goals.

The System Technology Manager (STM) manages the technical resources for a given division, and is directly responsible for the hiring of the SE’s and FE’s. The STM is considered the go to Technical person for that region. From a technical standpoint the STM supports the TOMs, SSDs, PMs, ISs, SEs, FE’s, IAs and the Help Desk staff.

Regional Service Specialists are highly skilled field service engineers with extensive IT, software and hardware product knowledge and experience. They represent the highest level of support within the field service organization and are ultimately responsible for identifying and resolving the most complex product and system technical issues. Regional Service Specialists work closely with Service Management, STMs and 3rd level help desk engineers in identifying and resolving hardware, software and system level anomalies. They also work with Development on new product release, serviceability, training, documentation and Beta support. Regional Service Specialists also lead specialized serviceability projects and are expected to become a national service expert on at least 1 major emerging product line.

Plan, direct, and coordinate the development, implementation, deployment and operation of information systems and technology solutions for business needs. Identify and propose new information technologies and systems to improve business processes and decision making. Work with the IT steering committee to establish the strategic direction of the Company's information systems as well as executing the strategy. Hire, review, and fire managers. Plan, direct, and coordinate activities of a multi-team or cross-functional organization.

Responsible for design, development, implementation, and analysis of technical products and systems. Performs engineering design evaluations. May develop a range of products. Recommends alterations to development and design to improve quality of products and/or procedures. Requires a bachelor's degree in engineering and 2-4 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision. Typically reports to a supervisor or manager.

Microsoft Certified Trainers (MCTs) are the premier technical and instructional experts in Microsoft technologies. Join this exclusive group of Microsoft technical training professionals and reap the benefits of training certification and membership, including access to the complete library of official Microsoft training and certification products; substantial discounts on exams, books, and Microsoft products; readiness resources and access to a members-only online community; and invitations to exclusive events and programs.

Serves as a Drill Sergeant in a Basic Combat Training (BCT) company; responsible for individual training, supervision, and development of 40-60 Initial Entry Training Soldiers per nine week cycle; responsible for ensuring that standards are met to provide the U.S. Army with disciplined, physically and morally fit Soldiers, competent in warrior core tasks, who can fight and win regardless of MOS; coordinates and integrates logistics, maintenance, and safety in all platoon operations.

Master Of Business Administration - Mba, Business Administration And Management, General

Strategic Planning & Implementation, Operational Management, Corporate Finance, Organizational Leadership, Business Law, Economics.

Associate'S Degree, Computer Science

Associate of Arts in Computer Science