Daniel Gonzalez Email & Phone Number

Washington, District Of Columbia, United States

Washington D.C. Metro Area

As the first point of contact for current account holders and potential registrants, I provide excellent customer service on the phone and via email in order to assist clients with completing the registration process and making updates to their existing accounts. • Provides excellent customer service to clients on the phone• Responds to emails received through accounts inbox in a professional and timely manner• Assists callers with the registration and account update processes• Provides answers to general inquires and specific account inquiries• Processes updates to accounts in a timely manner• Meets minimum customer service quality standards• Processes mail returns following quarterly distributions• Teams with our Quality Assurance team to assist with back-up quality control of new trainees• Lends guidance in policies and procedures to newer members of the Customer Service team• Contributes to special projects, when necessary

Bethesda, Md

Assist with a variety of writing and editing projects for both print and online resources that are published to help our constituents to obtain the resources they need to help and advocate for feral cats in their community.• Continuous writing support for revamping of our main website.• Edit and rewrite Online Assistance Form to create a more personable and engaging tone.• Write and edit auto-response emails to instantly provide constituents with appropriate resources and answers to all inquiries.• Assist with transcription and edit of National Conference videos to upload to our website in order to be viewed and shared by constituents interested in how to help feral cats.• Provide input and rewrites of donation solicitation emails.• Moderate and oversee "Trap-Neuter-Return Basics" and "Neonatal Kittens" webinars.• Participate in attending and tabling at various animal protection and veterinary conferences and seminars.

Bethesda, Md

Provided advice and support to individuals, shelters, rescue and TNR organizations, elected officials and municipal employees seeking help with a broad range of cat-related and policy situations.• Educated and advocated for the use of Trap-Neuter-Return (TNR) as the only humane solution for stabilizing feral cat populations.• Daily and constant written and verbal correspondence with constituency to resolve issues related to cat welfare on both a community and legislative level.• Utilized SalesForce to record inquiry-related correspondence and update status of casework.• Participated in team meetings to troubleshoot complex cases that require legal or medical guidance.• Moderated monthly webinars regarding how to help feral cats in the community through the use of TNR.• Presented educational information regarding TNR at monthly community seminars to local residents.• Participated in physical trapping demonstrations onsite to help perform TNR in neighborhoods needing assistance and lacking sufficient resources.• Met in-person with constituents to help mediate neighbor relations disputes as they relate to the welfare of feral cats. • Assisted onsite with the construction of outdoor enclosures and TNR.

Montclair, Nj

Assisted real estate agents with transaction folders in keeping with NJAR regulations, helped design marketing materials, Powerpoint presentations, and entered listings into the Garden State Multiple Listing Service.• Entered agent listings into Garden State Multiple Listing Service and New Jersey Multiple Listing Service databases.• Inspected agent listings and sales folders for New Jersey Association of Realtors compliance.• Inspected agent listings and sales documents using dotloop online system.• Assisted agents with creating/updating online transactions via the myTransactions website.• Managed and moderate the Keller Williams NJ Metro Group online bulletin/message board.• Produced flyers/brochures/postcards for agents to market their listing using Microsoft Publisher.• Assisted agents to create/organize Power Point presentations/presentation materials.• Compiled reports of agent/office production using Broker Metrics analytic software.• Administered office personality assessment test (DISC) to new agents/staff and quantify the results.• Announced agent listings/Open Houses via voicemail/email broadcast.• Created/updated new office forms/templates using Word, Publisher and/or PowerPoint.• Conducted admin orientation/office tour for new agent hires. • Trained new agents/admin staff to use office equipment/software.• Submitted agent transfer/new agent paperwork to Garden State Multiple Listing Service and New Jersey Multiple Listing Service. • Set up/updated agent Facebook/Twitter accounts. • Directed potential new client leads to appropriate agent based on search criteria.• Troubleshot office equipment queries/technical issues.

Bloomfield, Nj

Managed vendor relations, negotiated and ordered product samples and furniture, assisted with furniture delivery and home furnishing projects.• Provided customer service and resolved client/order issues via telephone and email.• Established accounts and placed orders for fabric/fabric samples/furniture as requested.• Corresponded with vendors to ensure completion and timely delivery of orders.• Created and organized professional in-office filing system for invoices/purchase orders/sales orders.• Developed and edited signage/design forms/documentation/flyers using Power Point, Word and Excel.• Coordinated delivery of furniture to client homes. • Assisted with the moving of home furniture and installation of wall fixtures and frames.• Set up/updated Facebook, Twitter and Constant Contact business pages.• Managed the overall maintenance of the office.

Mclean, Va

As part of the Operations Department, I helped to oversee the employee support tickets, project requests, and in-office relocation, as well as coordinated office equipment maintenance, managed vendor relations, and maintained the overall organization of both office floors.• Coordinated work requests for project assistance and furniture/office equipment maintenance.• Maintained the overall organization of the office.• Established new vendor accounts and was liaison for all orders and inquiries.• Provided customer service, troubleshooting issues via telephone and email.• Completed purchase requisitions.• Managed storage and retrieval of off-site records.• Reconciled vendor invoices of house accounts.• Maintained office photos of staff and events.• Produced a retrospective slideshow for the annual office retreat. • Created office photo ID badges for interns, temps, and consultants.• Performed new employee orientation regarding the functions of the Operations Team.• Ordered/updated all company and staff stationery.• Updated and maintained the furniture and fixture capital assets and inventory.• Assisted with the setup and cleanup of internal and external meetings.• Trained new staff on Operations procedures and copy room equipment.• Participated in interviews of candidates for new Operations positions.

Blawenburg, Nj

Provided customer service for standard and commercial drivers seeking a broad range of defensive driving and driving certification testing and proof of completion. Scored all incoming and completed tests and coordinated the mailing of all certificates and badges to the individuals who successfully completed the appropriate courses.• Scanned tests and produced certificates for several defensive driving programs.• Maintained the overall organization of the office.• Updated several Microsoft Excel databases containing testing information.• Handled customer service problems and inquiries through phone and Microsoft Outlook email.• Mailed testing results and badges of completion to test takers.• Assisted with administrative duties, such as faxing and copying.• Entered sales orders into the MAS 200 accounting system, as well as QuickBooks.

New York, Ny

During my internship, I helped transcribe magazine content for publishing through the company website. I routed calls and emails, as well as performed various administrative tasks as assigned. In substituting for the Subscriptions Assistant during the summer, I focused on helping customers to subscribe to our magazine, renewed existing customers, and handled processing of all subscription payment.• Helped with general office tasks and assisted in production of the Spring 2002 issue.• Duplicated published magazine articles for the archive section of the company’s website.• Assisted in the organization of the office, including file maintenance.• Supported Subscriptions Department in handling subscription orders and mailing out merchandise. • Entered new client and vendor contact information into the File Maker Pro database.• Organized and deposited checks for mail subscriptions into the company account.

Bachelor'S Degree, Communications With Writing Emphasis

Activities and Societies: Creative Writing, Television Club, Philosophy Club, Comic Book and Anime Club.Studied modern and classic film.

Hs Diploma