Daniel Hicks Email & Phone Number

Wiesbaden, HE, DE

Wiesbaden, Hesse, Germany

Strategically leading and developing an operational Service team of 100 people, contributing 45M€ revenue per year.Direct management and supervision of Service operations management, project execution, Field Service employees, contractual SLAs, and customer experience throughout North and East Europe.Overseeing subcontractors and distributors, ensuring.

Full financial and operational responsibility for growth of the Field Service, Customer Support and Training Academy functions as a business within the business.Developing and executing the corporate strategy for Service – providing the vision and direction for the organisation to migrate towards a true customer centric model.Identifying, developing and.

Leading an international team of people and ensuring they have the tools and knowledge to deliver service that exceeds customer expectations Identifying key indicators to measure the business, using them to drive performance and improve customer experienceEstablishing policies and procedures to ensure the global teams adheres to service best practice.

Leading a group of global subsidiary Service Managers and defining Service strategy. Driving and implementing improvements to processes and tools, with the purpose of providing a world class Service offering. Defining KPI metrics to measure the Service business and setting global targets. Ensuring real time reporting is robust, accurate and regularly.

Responsible for managing customer service projects within the technical business of Domino Deutschland. I am responsible for listening to customer technical issues, working with them to define the root problem, identifying a technical solution and rolling out that solution at the customer site. Technical liaison for Domino Deutschland with our headquarters.

A management role, involving extensive internal and external customer contact. I have obtained an in depth technical knowledge of Product Identification technologies. I am the Ink Specialist within the company, which means I offer technical advice and cooperation with our Head Office in the UK, with everything relating to our fluids products. I am.

During my time at Domino UK Ltd, I was responsible for managing a range of ink products. My responsibilities included collating market need for new niche ink products through communication with the global field offices and customers. I would identify trends in this data and put together justifications (commercial and technical) and specifications for new.

Technician within an Organic Chemistry Laboratory, supporting research programmes by carrying out synthetic experiments. Synthesised and purified new and existing monomer and polymer systems as well as designing multistep synthetic routes to novel target monomers. Used a range of analytical methods to identify target compounds and intermediates. Mentored.