Daniel Clark Email & Phone Number

· Provide technical support for hardware, applications, and web-based services for faculty, staff, and students.· Manage user identities, mailboxes, access controls, and software licensing using Office 365 Admin Center and Active Directory.· Facilitate support requests with other members of Information Services teams.· Serve as the security liaison between the network and helpdesk teams.· Monitor email alerts from Microsoft Windows Defender and Nessus to create actionable plans for malware remediation and network threats for endpoint devices.· Manage the Ivanti imaging environment including Windows and Mac OS deployment, workstation and server patching, software packaging and deployment, and security auditing.· Create and develop asset management and life cycle tracking strategies, including ordering new equipment and streamlining recycling efforts.· Create and manage knowledge base articles for both end-users and Information Services.· Manage mail filtering using Barracuda Email Security Gateway.· Assist with management of network access and security using Cisco Identity Services Engine (ISE).

• Created and maintained plant layout drawings in AutoCAD• Performed customer site visits to ensure equipment met manufacturing specifications• Coordinated logistics for layout proposals with leadership

• Managed and trained repair technician team • Diagnosed and repaired hardware and software faults in laptop computers• Provided technological solutions via telephone to customers• Practiced time and resource management in order to meet production goals