Daniel Keating Email & Phone Number

Responding to volunteer/customer questions and concerns via phone and email.

Springfield, Massachusetts, United States

Responding to customer inquiries on retirement middle market life insurance products via incoming phone calls and processing requests on applicable administrative platforms.

Springfield, Massachusetts, United States

Responding to customer/advisor inquiries on life insurance products via incoming phone calls.

Waltham, MA

Responding to volunteer/customer questions and concerns via phone and email.

Meyer Library

Checking in/out library materials; reshelving returned materials; collection maintenance.

Providing services where needed to an undergraduate professor.

Tutoring incoming Chinese graduate/undergraduate students in English.

Multiple roles in the production of Eleven Eleven, a Pushcart-ranked Top 100 literary journal.MANAGING EDITOR: 2 issues. Organization of the staff and day-to-day operating tasks.INTERNATIONAL EDITOR: 1 issue. Sourcing material for the journal from around the world.PUBLISHER LIAISON: 1 issue. Sourcing excerpts from publishing housesWEBMASTER: 4 issues..

Reader. Selection for anthology of tall tales.

Springfield, Massachusetts Area

Counseled customers on personal insurance coverage and recommended coverage changesPerformed updates to existing property/casualty insuranceActed as mentor in training for new hires and tenured representativesServed on committees with special focus on keeping reference materials current and testing new systems/procedures

Enfield, CT

Responded to inbound calls and emails, regarding ordering, product information, and customer concerns; Cataloged mailed magazine signups

Master’S Degree, Creative Writing

Activities and Societies: Eleven Eleven Journal Staff

Bachelor Of Arts (B.A.), Creative Writing