Daniel Keselman Email & Phone Number

Tel Aviv District, Israel

• Handled production incidents, maintained frequent customer communication, and managed critical incidents through Jira.
• Investigated, identified root causes, escalated, and tracked bugs to R&D using Azure.
• Met SLA levels and collaborated across departments including R&D, Product, QA, and Projects to resolve technical issues efficiently.
• Provided comprehensive B2B support, investigated customer complaints, and assisted with technical queries.
• Reduced ticket escalation to the development team by 80% through triage and assessment of Tier 2, and Tier 1 (direct consumer interactions) tickets.
• Reducing the number of tickets escalated to the development team, providing guidance on reproducibility of bugs and root cause analysis led to a 20% reduction in SLA times and 40% reduction in SLA breaches.

Holon, Tel Aviv District, Israel

• Provide hands-on technical assistance to customers, including troubleshooting hardware and software issues.
• Handle escalated customer inquiries and resolve complex technical problems.
• Stay up to date with product knowledge and industry trends to provide accurate support.
• Ensure exceptional customer service by maintaining high-quality service standards within the team.
• Handle customer complaints and concerns professionally and promptly.
• Monitor customer satisfaction and implement improvements based on feedback.

Tel Aviv, Israel

• Provide the best and most professional support to clients regarding the company's products and services.
• Provide them with Tier 1&2 assistance about the companies products.
• Make sure they use the company's products correctly to make the customers satisfied.
• Maintain a proper ticketing system to keep everything organized.

Tel Aviv District, Israel

Experienced Moderator skilled in ensuring the smooth execution of study requirements. Expertise in moderating user sessions, providing updates to the production team, and troubleshooting data collection technology. Directly interact with study participants using established protocols and manage collected data. Report to the Project Manager and Project.

Tel Aviv, Israel

• Assisted the CEO of the company in marketing on Facebook, Instagram and Google ads/analytics.We assisted clients to achieve their marketing goals if it's sales to their Ecommerce sites, Courses, Leads generation or.

Israel

• Provide first level support to the company’s clients by chat, e-mail and phone.
• Receive requests for assistance and support and respond with the utmost professionalism possible according to the company’s guidelines.
• Represent the company and product at the highest possible level and provide a “WOW" professional and service experience.
• Make an impact and contribute to the business success and the success of the company's clients.