Daniel Lebo Email & Phone Number

Greater Pittsburgh Area

• Take incoming customer telephone calls to resolve billing and technical issues involving phone,internet and video services.
• Check to ensure that appropriate changes were made to resolve customers'problems.
• Keep records of customer interactions or transactions, recording details of inquiries,complaints, or comments, as well as actions taken.
• Refer unresolved customer grievances to designated departments for furtherinvestigation.
• Resolve customers' service or billing complaints by performing activities such asadjusting services, refunding money, or adjusting bills.
• Solicit sales of new or additional services or products.

Greater Pittsburgh Area

• Greet customers, show rental property and discuss rentals.
• Compute charges for rentals and receive payments.
• Answer telephones to provide information about rentals.
• Explain rental fees, policies and procedures.
• Prepare rental forms, obtaining customer signature and other information.

Greater Pittsburgh Area

• Print documents to pdf form and publish to internet to be used as evidence in courtcases.
• Enter in new material into inventory using SQL.
• Perform text recognition software on documents to make text searchable.
• Manage employees performing document processing operations.
• Meet with department heads, managers and supervisors to resolve problems.
• Compile, sort and verify the accuracy of data before it is entered.

Bachelor'S Degree, Information Technology

Tutored in Visual Basic and C++

Associate'S Degree, Computer Information Management

High School