Daniel Lebo Email & Phone Number

Greater Pittsburgh Area

• Take incoming customer telephone calls to resolve billing and technical issues involving phone,internet and video services.• Check to ensure that appropriate changes were made to resolve customers'problems.• Keep records of customer interactions or transactions, recording details of inquiries,complaints, or comments, as well as actions taken.• Refer unresolved customer grievances to designated departments for furtherinvestigation.• Resolve customers' service or billing complaints by performing activities such asadjusting services, refunding money, or adjusting bills.• Solicit sales of new or additional services or products.• Determine charges for services requested and collect payments.

Greater Pittsburgh Area

• Greet customers, show rental property and discuss rentals.• Compute charges for rentals and receive payments.• Answer telephones to provide information about rentals.• Explain rental fees, policies and procedures.• Prepare rental forms, obtaining customer signature and other information.

Greater Pittsburgh Area

• Print documents to pdf form and publish to internet to be used as evidence in courtcases.• Enter in new material into inventory using SQL.• Perform text recognition software on documents to make text searchable.• Manage employees performing document processing operations.• Meet with department heads, managers and supervisors to resolve problems.• Compile, sort and verify the accuracy of data before it is entered.• Compare data with source documents.

Bachelor'S Degree, Information Technology

Tutored in Visual Basic and C++

Associate'S Degree, Computer Information Management

High School