Daniel Mejia Email and Phone Number
cambridge, massachusetts, united states
Daniel Mejia's Location
Sahuarita, Arizona, United States, United States
Daniel Mejia's Contact Details
Daniel Mejia work email
- Valid
- Valid
- Valid
Daniel Mejia personal email
n/a
About Daniel Mejia
Daniel Mejia is a Client Services at Peak Support. He possess expertise in leadership, coaching, team leadership, management, process improvement and 2 more skills. Colleagues describe him as "Daniel has great leadership skillset that are on display everyday, he has a positive, can do attitude that is infectious. Daniel has been a great mentor for me, he has integrity and always has new ideas that improve processes, methods and approaches to better understand and assist customers to ensure customer satisfaction, he is a great asset and we are lucky to have him."
Daniel Mejia's Current Company Details
Peak Support
View
Client Services
cambridge, massachusetts, united states
- Website:
- peaksupport.io
- Employees:
- 310
Daniel Mejia Work Experience Details
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Client Services ManagerPeak Support Apr 2022 - PresentUnited States
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Director Of OperationsStartek Oct 2021 - Apr 2022Managed business operations in a 350 -employee Startek call center, driving culture that mirrored company values thus drive performance both in a Remote and Brick & Motor environment. Overseeing all aspects of the call center operations including facility, IT, Recruiting, operations, and HR partnership. Supporting Leadership while managing Client Partnerships at the same time driving KPI’s. Adhered to P&L needs by monitoring operating expense and Budgets. Coaching and Developing talent thus strengthening bench and attracting talent. -
Director Of RetentionFourlane, Inc. Aug 2020 - Oct 2021Established and developed the Retention Department. Led the department retaining existing customers by building client relationships thus creating sales opportunities through client outreach. Stablished Retention training and onboarding curriculum. Managed all Retention Staff, developing forecast and setting sales targets. -
Senior Manager Smb RetentionIntuit Jul 2019 - Aug 2020Tucson, ArizonaLed a high-value retention team and contributed to maximizing retention opportunities. Partnered with frontline leaders to create a culture of learning. Manage overall operations to drive sales performance, developed policies and protocols to improve customer service and engagement, pipeline management, sales, and quality audits. Collaborated with senior analysts to optimize forecasting and meet staffing requirements. Partnership with Development teams and specific Product Management to optimize Sales, Retention Opportunities and Customer Success.
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Senior Operations ManagerSupport.Com Apr 2018 - Jul 2019Quarterbacked the Contact Center operation teams, igniting performance results, championing customer experience, and maximizing sales opportunities. Managed teams of salaried managers, supervisors and frontline associates virtually who deliver technical solutions and product up selling through customer service (300+ employees) via phone channels. Fostered client satisfaction and sustained relationships through positive client interactions a high level of performance. -
Operations ManagerHomegoods Distribution Center Nov 2016 - Apr 2018Tucson, ArizonaEnsured safe and efficient warehouse facility operations by advocating safety training & awareness and aligning to proper work methods and safety and union standards. Promoted efforts to continuously improve cost-efficiency and facility performance. Built collaborative relationships across all levels of departments, earning buy-in and adoption of strategic solutions. Foster and reinforce a positive, collaborative environment that respects and values diversity.
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Operations ManagerSears Holdings Corporation Jan 2016 - Nov 2016Tucson, ArizonaResponsible for leading the operations of the Sears Tucson call center. Driving revenue, managing bottom line expense, and balancing the member experience. Create and sustain a culture that mirrors our company’s strategic values and direction.Drive salaried Department-level Managers, Team Manager, and sales and/or service call agent team performance through development and support of strategies tied to outstanding member service, adherence to quality standards and improve top-line sales performance. Monitor direct operating expense and adherence to budget (P&L). Directly supervise call center department managers. Career develop, support, and/or communicate departmental and organizational quality standards, processes and procedures, and policies. Manage day to day Facilities, Human Resources and Training. Participate in the interviewing process and makes hiring recommendations. Appropriately address Team Managersand escalated customer service agent human resources issues; consults Human Resources Representative forguidance as needed. May handle escalated customer issues. -
Sales And Service ManagerSears Holdings Corporation May 2011 - Jan 2016Tucson, Arizona AreaThe Sales and Service Manager is responsible for building customer loyalty by providing leadership to Call Center Customer Service Agents and their Team Managers. This position develops departmental strategies toward goal achievement, and operates within budgetary guidelines. This position monitors performance, coaches for improvement, and provides feedback to team members.This position actively participates in the acquisition of new team members through the hiring process, adherence to policies and procedures, and creation of motivational strategies to drive quality performance. This position models attributes, such as valuing diversity, communicating openly and frequently, demonstrating integrity, and leading change management. Additionally, this position works closely with center management and may participate on cross-functional projects.
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Embedement/Team ManagerSears Holdings Corporation May 2005 - May 2011Tucson, Arizona AreaResponsible for overseeing and providing leadership to a group of Appointment Specialists in region/regions to ensure that the requested appointments are met on a daily basis for that region and to ensure targeted levels of performance metrics are met while maintaining a successful relationship with the sales force. The incumbent is responsible for indirectly impacting the company s investment per market. The supervisor will use data, soft skill phone observation and call data reports to coach, train and performance manage the Appointment Specialists.
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Regional LeaderPrimerica Jul 2001 - 2004Tucson, Arizona AreaTrain and Develop Future Leaders to recruit top talent to insurance industry. Train agents to assist clients in becoming debt free and financially independent and ensuring all life insurance needs are met. Educate clients and agents in new insurance guidelines and regulations.
Daniel Mejia Skills
Leadership
Coaching
Team Leadership
Management
Process Improvement
Operations Management
Team Building
Daniel Mejia Education Details
Frequently Asked Questions about Daniel Mejia
What company does Daniel Mejia work for?
Daniel Mejia works for Peak Support
What is Daniel Mejia's role at the current company?
Daniel Mejia's current role is Client Services.
What is Daniel Mejia's email address?
Daniel Mejia's email address is da****@****ane.com
What schools did Daniel Mejia attend?
Daniel Mejia attended University Of Arizona, Pima Community College.
What skills is Daniel Mejia known for?
Daniel Mejia has skills like Leadership, Coaching, Team Leadership, Management, Process Improvement, Operations Management, Team Building.
Who are Daniel Mejia's colleagues?
Daniel Mejia's colleagues are Divine Solema, Ryann Tabuena, Jeanne Cruz, Cherry Lyn Maitim, Nico-Steve Astillero, Abdullah Martin, Monica Louise Isidro.
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Daniel Mejia
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Daniel Mejia
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Daniel Mejia
Program Manager, Climate & International At The Associated Press (Ap). Cfr Term Member. Us State Department, World Resources Institute, Harvard, And Princeton Alum.Washington, Dc
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