Senior leader at TSB Bank. Leadership, Risk Management, Coaching and Development, Operations, Customer Service, spawned over 22 years. I am a pragmatic, conscientious and delivery orientated business change professional who is effective in working complex environments. The diversity of my experience and knowledge of working in finance over 22 years in many roles means I can adapt to many work streams. I can provide a solution- focused manner to manage highly complex situations. Be the leader who negotiates and influences others to excellence. I have been leading teams for over 15 years making them affective in fast paced environments by leading from the front. Take ownership and responsibility of every action and decision I take. I have trained and developed many teams using my extensive knowledge and excellent management style. I have excellent attention to detail and keep information accurate and Timely, including dealing with customers complaints. I am flexible and work well under pressure, to achieve performance objectives on time. This has lead to me building a excellent career with promotions throughout my career.