Daniel Miles Email & Phone Number

Coventry

I was employed by the organisation as an Administration Apprentice, essentially offering support within the office for other members of staff allowing them to fulfil their roles. I had a wide variety of duties which helped the organisation and office run efficiently and effectively.Financial process support• Processing payments over the telephone for organisational services and activities• Generating invoices for payment• Reconciling invoices payment against purchase ordering• Cash handling and monthly cash and cheque banking• Using Sage software to support the generation of financial reports and resolving queries internally and externally when requested to do so. Customer service• Provide first point of contact for external phone calls and enquiries• Deal with enquiries across the range of projects and activities delivered by the organisation• Communicating with the public answering enquiries through email, phone and in person Database management• Inputting of data into a range of management systems including Excel, online database system and hard copy filing• Utilising organisational databases to provide targeting marketing for customers for new products and/ or servicesMonitoring and evaluation • Supporting the generation of reports for projects and activities funded by grant-making organisations• Inputting data to online monitoring and evaluation software

Coventry

Stock Management • Sorting parcels by codes and scanning them in order to show that they have been received.• Helping to load onto trailers by handing in order to enable the trailer to be full when it is collected by the relevant driver.• Helping to sort parcel and load parcels by using a forklift truck to enable parcels to get to where they needed to be.Administrative Duties• Keeping a timesheet for trailers which showed how full they were and what time they left. This was for office reference so they could track the progress of the trailer and deliveries

Coventry, United Kingdom

Customer Relations• Dealing with customers and building a relaxed, sociable yet professional relationship. This can include questions about how a game is played or trying to resolve disputes • Occasional bar work when cover was needed. This involved serving drinks and bar snacks to individuals.• Working on reception taking phone calls, dealing with enquiries and face to face customer relationsAdministrative Procedures• Checking stock such as chips and any monies gathered during the shift were to be either checked or banked.• Be vigilant – keeping an eye out to make sure the game is fair. This could be making sure that there is no cheating or theft. It could also be interpreted into making sure that intoxicated individuals do not make a bet as it is the responsibility of the casino to ensure the protection of vulnerable people.

Aat Level 2, Accounting, Pass

Activities and Societies: Sage Ethics BookkeepingDid a night course alongside my current Apprenticeship to complete my AAT Level 2.

Accounting And Business