Daniel Mize Email & Phone Number

United States

United States

Durahm

Raleigh-Durham, North Carolina Area

In my current role, I provide technical guidance for users, leveraging service, technical support, and troubleshooting experience to help them understand their Apple devices. I continue to cultivate a knowledge of products and services in order to match customers with the right options as well as to expedite the troubleshooting and problem-solving process. Additionally, I collaborate with team members, working together to recognize where assistance was needed, thoroughly address issues, and create a welcoming work environment and handle addition duties when called upon including managing inventory, assisting with the training of fellow Technical Experts, and processing product sales.

Raleigh-Durham, North Carolina Area

Previously, I worked as a Supervisor supporting operations for a flooring company including scheduling installations, allocating personnel and materials for jobs, and ensuring logistical efficiency for flooring projects. I also managed the interviewing, hiring, and training of new installers, mentoring them in order for them to be value-adds for the company as well as to support their own professional development. And I served as go-to resource for customer complaints, resolving issues with orders and returns, and reviewing and enhancing company policies to meet changing needs.

Raleigh-Durham, North Carolina Area

In this role, I adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge, and customer demands. I analyzed equipment breakdowns using various troubleshooting methods and conducted routine inspections of incoming materials to check for quality and compliance. I also worked with management to implement proper division of responsibilities and evaluated employees’ strengths and assigned tasks based upon experience and training.