- Launched the new motion for Wordtune's B2B accounts.- Identified target markets and established partnerships with key industry players.- Cultivated and maintained strong client relationships.- Developed custom solutions to address client challenges, resulting in a 40% increasein renewals.- Contributed in building the account management processes , includingdocumentation, procedures, data analysis (cadences, playbooks, touchpoints), leadingto recurring engagement and expansion of pipeline opportunities.- Grow the book of business to 335 logos for 424K $ ARR, with a 90% retention rate in2023.- Managed the entire cycle of upselling and cross-selling to existing customers,increased by 60% on average the ARR.- Collaborated with Sales, Marketing, Product, and R&D teams to understandcustomers' requirements, identified opportunities, and created value for clients.- Listened to customers' technical requirements and needs and relayed this feedbackto the Product Team for development.

- Conducted extensive data analysis and experimentation to identify patterns andtrends in user behavior, resulting in an increase of 85% in CSAT score.- Assisted in the development of user documentation and training materials tofacilitate smooth onboarding for new customers.- Helped onboard new User Operations associates and laid the foundation andstrategic operations for our new B2B product.

- Managed a portfolio of 20-30 clients by strategically working internally withcross functional teams leading to increased customer satisfaction by 20%.- Held weekly quota of 9 engagements with various roles such as C-suite, ITexecutives. Incorporated bi-monthly and quarterly check-ins and increased decisioncustomer engagement of product software by 30%.- Secured early renewal opportunities with commercial teams by holding valued keymetrics such as adoption, strong communication, and ownership of responsibilities.

- Managed a portfolio of 20 clients.- Drove brand awareness to our real estate clients via digital marketing campaigns,resulting in a 25% increase in signups and decision-making strategies.

- Consulted Social Media services to 150-200 prospects daily at an MRR of $2000.- Analyzed and set 15 quality appointments per month for Jr. Account Managers at a40% closing rate.