Daniel S. Email & Phone Number

Dunton, England, United Kingdom

Brighton, England, United Kingdom

St. Leonards, England, United Kingdom

Chertsey

Heathrow Terminal 3

Londra, Regno Unito

First point of contact for players, trained to deliver a truly exceptional, market-leading customer service experience. Focused on the retention of players through timely, effective and above all the friendly handling of all email queries and live chat sessions, maintaining a comprehensive knowledge of the product range and weekly marketing activities. Core Duties & Responsibilities -Answering customer email queries such as game inquiries, support with deposits, cashing out of funds within specific service level agreements-Escalating any issues through correct procedures-Promoting and maximizing retention-Assisting with the mentoring of new Customer Service Representatives as they join the teamTechnical Skills/Qualifications:-Great communication skills, perfect grammar, excellent telephone manner-Good interpersonal skills-An experienced IT user (MS Office) and experience with Outlook, Salesforce, BOS and CRM-Fast accurate typing -Excellent knowledge of English and Italian-Ability to remain calm and patient under pressure -Problem analysis and problem-solving to escalate trends in issues quickly -Attention to detail and accuracy

Londra, Regno Unito

Online Poker Main duties and responsabilities: -Assigning emails requesting assistance to myself from the LAD inbox and contacting the players appropriately and within the stipulated time frame-Contacting all players requesting assistance through chat or phone-Contacting players having deposits declined proactively via live chat and phone when the cashier messaging provides insufficient work-Responding to email requests for Live Assistance forwarded to LAD from other Departments-Ensuring prompt and knowledgeable contacts with the players, when assisting the players during the deposits-Following up on any players not having made a successful deposit since contact, and offering further assistance-Understanding and complying with all LAD Policies and Procedures-Updating Departemental Templates with relative translations-Training and mentoring new LAD Agents-Basic Cashout duties (Payments Duties)-Document Processing and Account Validation (Security Duties)

Name and address of employer: “Class1Casino” Customer Support Department, Lubiana - Slovenia Type of organisation: On-line Gaming Casino Main duties and responsabilities: -Live On-line support in English, Italian and Spanish. Taking care of high volume of clients at the same time, in most cases not very pleased.-Italian Telemarketing, dealing with Outbound calls, promoting special deals for V.I.P. Clients and recruiting new ones.-Italian Call-Center, dealing with Inbound calls from unsatisfied clients, and solving technical issues.*Please note I was never regularly employed and I never had a contract with this company.

Type of organisation: 4 star Luxury Hotel Main duties and responsabilities: Front desk Receptionist, taking reservations over the phone and via internet and assisting clients in the Hotel in a very versatile manner.

Uk And Germany

British army Main duties andresponsabilities: Pte soldier in the infantry of the british army.Tour in Iraq - for the first 3 months in Al Amarah on the Iranian border, and the last 3 months in the city of Basrah.

Type of organisation: Pub Main duties and responsabilities: Bartender, responsabile for supply orders and in charge of accounts

Type of organisation: Credit & investment research industry Main duties and responsabilities: Contacting Companies in the UK and in the United States to enquire about their Market policies, via phone or e-mail

Ministero della Difesa (Italian Ministry of Defence) Main duties and responsabilities: Crowd Control - Public Order and antimafia duty in the city of Palermo (Sicily)