Daniel Smith Email & Phone Number

Lexington, Massachusetts, United States

Watertown, MA

Greater Boston Area

Responsible for ordering, preparing and maintaining all hardware that comes into or leaves the office as well as imaging all client machines according to their varying specifications. Also required to research available hardware options and made recommendations to clients. Work on in-office processes to increase efficiency, and regularly assist helpdesk.

Greater Boston Area

Responsible for assisting with a wide range of IT issues from application and hardware support to network infrastructure and account management. Quickly became known as a resource as a result of assisting other analysts.

Updated analyst processes to ensure they were as efficient as possible. Contacted Tier 2 group leaders on a daily basis to ensure that their service orders were resolved in a timely manner. Expected to jump from role to role as required by work load. These roles included working e-mails, taking calls, answering questions for analysts & training.

Responsible for the process of looking over each ticket generated or modified by the Service Desk. Coached Team Leads to ensure that all end users receive prompt service.; Updated analyst processes to ensure they were as efficient as possible. Contacted Tier 2 group leaders on a daily basis to ensure that their service orders were resolved in a timely.

IT services for large companies, Tewksbury MA) Responsible for diagnosing IT issues for a wide variety of applications for 80,000+ users. Expected to research topics on own in order to remedy user's issues. Recognized and financially awarded as the monthly top performer for closing tickets. Handled 25 - 50 calls daily; provided solutions in an expeditious.

Midsize printing company, Hampstead, NH) Responsible for operation of various machinery including: collator, folder, mail inserter and an industrial inkjet printer. Often asked to quickly learn new machinery with minimal training.

Basic hardware / software repair issues, ranging from replacing hard drives to removing Trojan viruses. Generally issues could be resolved on-site, when that was not the case, further reparative actions would be taken at my place of residence.

Dormitory based position for university student's basic network set up and support, computer hardware upgrades and virus removal. The position's major requirements were in the field of networking as most students needed to be educated on the fairly difficult process of accessing the school's network.

Basic hardware / software repair issues, ranging from replacing hard drives to removing Trojan viruses. Generally issues could be resolved on-site, when that was not the case, further reparative actions would be taken at my place of residence.

Ba, Information Technology

Information Technology