Daniel Smith Email & Phone Number

*Manage an online team of 9-15 retail sales associates.*Monitor chat and phone communication between associates and guests.*Provide guidance with customer interactions, assistance closing sales and resolution for dissatisfied guests.*Manage department wide (170+ associates across 6 locations) sales communication systems (Podium, GoDaddy, SugarCRM).*Manage, activate and deactivate department wide (170+ associates across 6 locations) user accounts for point of sale and communication systems.*Order and monitor direct shippable items for online and in store purchases.

*Facilitated biweekly training classes for new sales associates (6-15 per session).*Taught new hires about how to use the point-of-sale system (GERS/LOFT), company policy, sales procedures, sales techniques and product knowledge.*Coordinated with representatives from various furniture brands to present their products to the class.*Did post-training follow up with management and new hires.*Participated in the construction of curriculum elements and policy documents.

*Worked both in store and online.*Informed customer purchasing decisions with product knowledge and upsold into aftermarket items (warranties, add-ons, etc.)*Contacted customers on a scheduled basis until product was available, coordinated deliveries and followed up to ensure successful delivery.*Made use of Customer Relationship Management software in order to keep in contact with customers and drive repeat business.

Marion, Arkansas, United States

*Lead tours of the museum.*Facilitated community learning with regards to a historic tragedy in the area.*Was the sole employee on shift with keyholder and cashbox duties.

Memphis, Tennessee, United States

*Graded for introductory courses on a wide variety of historical subjects.*Worked closely with professors to understand their teaching methods.*Helped students with questions about course content.

Master Of Arts - Ma, Linguistics

Bachelor Of Arts - Ba, Anthropology/ Linguistics