Daniel West Email & Phone Number

Sacramento, California, United States

Delegata was founded with the core principal to think big but start small, with a legacy of local and national awards for our clients. We are currently reengineering processes for one of the largest departments in California Government to shift to world class service. Partnering with Product Managers, Quality Assurance, Technical/Functional Architects, and other stakeholder groups to execute and assess the effectiveness of planned changes, ensure alignment and implement elegant solutions to key business problems Optimizing release cadence, configuration management, change control, quality assurance, integration of SaaS/PaaS/client server/web environments, and production control capabilities Coaching teams on how to deliver committed results, meet schedules, exceed customer expectations and resolve complex technical problems Recommending changes to processes, methods and implementation practices that enables the client team and/or Delegata team to measurably demonstrate high-performance. Engaging with our stakeholders at all stages of the product lifecycle to ensure we are solving the right problems and defining the right solutions technically and functionally. Ensuring delivery of high quality and scalable product Keeping stakeholders updated throughout the development cycle

 Led a 15-person team with responsibility for Product Development, Technical Project Management,User Interface Design, and Quality Assurance for two separate public sector ERP software systems Managed customer relationships with dozens of public sector customers worldwide to ensure theirsuccessful implementation of the software Gathered requirements directly from customers for product enhancements and managed status reporting during product development, ensuring customer expectations were fully met Managed customer beta testing projects over multiple product releases, coordinating schedules withboth internal staff and customer staff Assisted Sales Team in responses to RFPs (requests for proposals) for government contracts, including providing technical presentations to potential customers at the CIO level Coordinated technical assistance to Professional Services and Pre-Sales teams Scoped and prioritized features on product roadmaps with Product Management to ensure development work would be properly scheduled and delivered on time Reduced backlog of product defects by 90% Led the data conversion of a major metropolitan water district from a legacy mainframe system to Infor software, reducing conversion run time from over 9 days to under 20 hours  Managed a project to create an out-of-the-box integration of our public sector ERP solution with other Infor software offerings using a newly created Infor middleware platform, working with numerous Infor project teams and customers to identify and implement needed features Managed the creation of a new SaaS web portal product with responsive design features enabling use of the product on phone, tablet, or PC to enable governments to deliver online solutions to the public for permitting, planning, and service requests Created educational training videos on product features

 Led a 6-person team, with responsibility for Product Development, Technical Project Management,User Interface Design, and Service Implementation Completed over 40 projects for a nationwide set of customers, including large multi-year softwaredevelopment projects, custom integration solutions for third-party software products, and customization of internally-developed hosted software solutions Led development projects through the entire SDLC, from requirements gathering through specification, design, development, testing, and implementation Architected and created interfaces between financial services systems with BizTalk Server 2004 and C# Created the corporate project management methodology, including implementation of standardprocedures and creation of templates for project plans and specification documents Served as the primary customer contact for all development projects Created and implemented formal software release processes, reducing time-to-release by 90% Project managed all development projects, including work effort estimation, schedule creation, andresource assignment (extensive use of MS Project) Led the creation of coding standards and guidelines, served as final arbiter on those guidelines Facilitated the prioritization of new development projects Developed a change management process for use with customers on contracted project work Facilitated design meetings with customers to define custom software requirements Authored the product section of the company business plan, and served as editor for the integrated plan

 Led a 25-person team, managing other managers, with responsibility for Product Development,Technical Project Management, User Interface Design, Quality Assurance, Network Operations, andService Implementation Created $2 million departmental budget, successfully managing operations and personnel under budget Coordinated development and release efforts for four major releases of the Mascot service Performed project management for all major product releases (extensive use of MS Project) Trained three technical project managers and advised on their projects Responsible for all technical hiring efforts, successfully hiring seven engineers Facilitated departmental negotiations to determine prioritization of new feature development Estimated work effort for all proposed features so that appropriate trade-offs could be made Prioritized Engineering projects with input from other department heads Held product review sessions with customers, senior management, and board members  Analyzed database architecture, discovering flaws and implementing solutions Evaluated potential partner technologies for integration into Mascot's products Developed process maps, Gantt charts (MS Project), risk assessments, and contingency plans Coordinated activities for Marketing, Engineering, Account Management, and Business Development Created and documented processes for implementing the Mascot service in a scalable fashion Served as a member of the Executive Strategy Team

 Created detailed documents on the strategies, products, markets, and financials of key competitors Analyzed current industry events and prepared short briefing documents Created a market analysis report on the information security needs of the financial services industry Presented the analysis and conclusions to the Executive Committee

 Performed technical project management and IT personnel management to support all Six Sigma Quality projects for an entire engineering division Hired and managed three contractors to provide additional IT support for projects Assigned project work to contractors and internal IT employees based on schedule and specialty Served as the project management expert in the IT department for Six Sigma Quality methodology Developed, distributed, and supported a communications software package for 15 worldwide locations

Master Of Business Administration (Mba), New Product And Venture Development

Bachelor Of Science (Bs), Management Information Systems, General, Overall Gpa: 4.0/4.0