As a Supervisor for the Phonathon Program under the Loyola Marymount University Annual Giving Office, some of the duties that I was responsible for included assisting in the hiring, training and supervision of 40-45 staff callers. In addition, I was responsible for preparing and managing 2-3 hours shifts; this meant, I was expected to be proficient with SmartCall (our calling program), MyTime, and Microsoft Office programs (Including Excel, Microsoft Word, etc.). As a supervisor, my job was to… Show more As a Supervisor for the Phonathon Program under the Loyola Marymount University Annual Giving Office, some of the duties that I was responsible for included assisting in the hiring, training and supervision of 40-45 staff callers. In addition, I was responsible for preparing and managing 2-3 hours shifts; this meant, I was expected to be proficient with SmartCall (our calling program), MyTime, and Microsoft Office programs (Including Excel, Microsoft Word, etc.). As a supervisor, my job was to ensure that callers worked in the most positive and productive working environment possible, this included motivating and assisting callers during shifts, advise them if and when issues arose within the Phonathon room or with Alumni and community members that we spoke with. Show less

As a Phonathon Caller, I served as an ambassador by establishing an open and engaging line of communication between Loyola Marymount University Alumni, community members, and university supporters. As a caller, we were expected update donor's personal information from emails to home addresses, build rapport to foster strong relationships within the LMU community, all in an effort to to market the university and encourage donors to support scholarship, and other on campus programs. Callers… Show more As a Phonathon Caller, I served as an ambassador by establishing an open and engaging line of communication between Loyola Marymount University Alumni, community members, and university supporters. As a caller, we were expected update donor's personal information from emails to home addresses, build rapport to foster strong relationships within the LMU community, all in an effort to to market the university and encourage donors to support scholarship, and other on campus programs. Callers worked in a team oriented environment with goals and incentives that were met through hard work and dedication. Show less