Patrol Officer / Receptionist
CurrentHighly-valued member of small team that patrols and protects the Public Service Center to detect or prevent illegal/unauthorized activities, while providing superior service to county employees and building visitors. Selected accomplishments: Immediate Positive Impact. Took ownership of front desk administrative services, researching, collating, and sharing information about county programs and services with the team to provide the best customer service and bring order to a challenging post. Strong Customer Focus. Cultivated strong customer relationships and delivered customer-centric solutions to the delight and respect of county employees and building visitors alike. Calm Crisis Management. Maintained composure, diffused tensions, and demonstrated effective communication amidst challenging situations to minimize harm and restore stability. Team Effectiveness. Transformed group of employees into a cohesive team that applies their diverse skills and perspectives to achieve common goals and increase overall trust and credibility. Process Improvement. Took initiative to identify, analyze, and enhance training and scheduling processes to increase efficiency, quality, and overall performance.