Danielle Baker Email & Phone Number

Manage $7MM book of business, providing consultative development and delivery of talent transformation programs for large enterprises.Mentor and enable colleagues in Customer Success and Sales through new hire onboarding, and ongoing professional development.Manage key cross-functional projects, collaborating with product, sales, engineering and content teams to deliver according to company OKRs.Develop collaborative client success plans and corresponding metrics, meeting bi-weekly… Show more Manage $7MM book of business, providing consultative development and delivery of talent transformation programs for large enterprises.Mentor and enable colleagues in Customer Success and Sales through new hire onboarding, and ongoing professional development.Manage key cross-functional projects, collaborating with product, sales, engineering and content teams to deliver according to company OKRs.Develop collaborative client success plans and corresponding metrics, meeting bi-weekly with customers to advance strategy. Deliver business reviews and Business Impact Reports to executive audiences.Created and implemented an international Women in STEM scholarship program for 400 participants across 30 companies, resulting in a participant NPS of 56 and $1M in new opportunities for Udacity.Developed service model for major accounts to create a framework that would scale to the largest prospective deployment in Udacity history. Show less

Mountain View, California, United States

San Francisco Bay Area

Managed 100+ partner accounts through consultative sales and exceptional client relationship management.Surpassed quota every quarter & led SMB tier in account retention.Proactively provided customer touchpoints to explore and implement new product, branding, and marketing strategies with a focus on business growth and account retention.Forecasted sales pipeline weekly to provide visibility to leadership on progress to monthly and quarterly quotas, and inform ongoing book management… Show more Managed 100+ partner accounts through consultative sales and exceptional client relationship management.Surpassed quota every quarter & led SMB tier in account retention.Proactively provided customer touchpoints to explore and implement new product, branding, and marketing strategies with a focus on business growth and account retention.Forecasted sales pipeline weekly to provide visibility to leadership on progress to monthly and quarterly quotas, and inform ongoing book management strategy.Built reports in Salesforce to identify potential opportunities for account growth off-cycle from renewal.Partnered with SMB Growth Director to develop new onboarding and training curriculum.Mentored new hires and source subject matter experts for continuing education meetings. Show less

Mill Valley, Ca

Mill Valley, Ca

Worked collaboratively with distributed team of Regional Directors, in-country partners, and client referral agencies to develop and sell youth service programs on five continents.Cultivated strong client relationships to build trust with new leads and generate loyalty from alumni families.Provided proactive support to programs in the field and coordinated emergency response as needed.Translated client feedback into program and process change.Conducted market research and… Show more Worked collaboratively with distributed team of Regional Directors, in-country partners, and client referral agencies to develop and sell youth service programs on five continents.Cultivated strong client relationships to build trust with new leads and generate loyalty from alumni families.Provided proactive support to programs in the field and coordinated emergency response as needed.Translated client feedback into program and process change.Conducted market research and developed program-specific marketing materials targeted to maximize enrollment.Managed customer database (CampMinder) and led follow-up communication across distributed team.Assisted with screening, onboarding, and training of over 60 trip leaders per season, as well as new full time staff. Show less

New York, New York

Served as primary point of contact for prospective and current customers, facilitating application, registration, and scholarship designation process in English and Spanish.Prospected relationships with New York City Public Schools to cultivate scholarship opportunities, resulting in a waitlist of over 200 students for summer programs.Utilized Salesforce to manage donor and student accounts across multiple programs.Developed and delivered place-based science programming for 1,000… Show more Served as primary point of contact for prospective and current customers, facilitating application, registration, and scholarship designation process in English and Spanish.Prospected relationships with New York City Public Schools to cultivate scholarship opportunities, resulting in a waitlist of over 200 students for summer programs.Utilized Salesforce to manage donor and student accounts across multiple programs.Developed and delivered place-based science programming for 1,000 New York City public school students. Show less

Boulder, Co

Worked collaboratively to facilitate community and fundraising events designed to raise awareness of programs and source donations from individual donors, local businesses, and multinational corporations.Managed donor/program participant database (Memberclicks) and social media dashboard (Hootsuite).Assisted with the training of seasonal interns and volunteers and developed training materials for continued use.

Costa Rica, Wyoming, France, Italy, And Switzerland

Guided teenagers on multi-week outdoor adventure trips domestic and abroad in summers of 2014, 2015, 2016.Led field training of new trip leaders and traveled to universities to recruit prospective trip leaders.