Danielle Colucci Email & Phone Number

o Oversee management of the loan application from initial intake to closing for up to 12 clients simultaneously, contributing to annual closing volume of $17 million. o Demonstrate ability to maintain meticulous attention to detail in all aspects of responsibilities, including loan application processing, documentation management and calendar coordination. o Represent the loan officer when handling forwarded calls while maintaining a comprehensive awareness of file progress, effectively addressing client inquiries and scheduling meetings with potential clients. o Facilitate communication between loan officer and in-house and outsourced stakeholders to ensure organizational alignment and efficiency by drafting agendas and providing timely updates.o Enhance organization efficiency through the implementation of a digital calendar system, effectively streamlining the calendar management process, resulting in reduced conflicts and 15% increase in scheduled meetings. o Ensure quality assurance by meticulously reviewing loan documentation for accuracy and compliance with regulations, resulting in reduction in file errors and smoother progress. o Improve client satisfaction by leveraging mortgage program knowledge to identify and recommend the most advantageous program tailored to each client’s unique needs.

Sea Bright, New Jersey, United States

o Oversaw staff assignments, managed inventory, and implemented customer service protocols to ensure all aspects of guest experience met or exceeded expectations.o Built rapport with customers by accommodating special requests and friendly, professional service.o Photographed and edited high-quality content for social media posts, resulting in 500 new followers.o Interviewed, hired, and trained a front of house team of 30 new employees for the start of the busy summer season, fostering a culture of excellence in customer service and satisfaction.

Chadds Ford, Pa

o Organized YouTube channel and created blog posts for various social media platforms. o Ensured accurate data collection and analysis when conducting market research for press releases.o Draft press releases and send them out to news outlets/reports/journalists