Danielle Cusack Email & Phone Number

• Answering inbound phone calls from merchants and inquiries (Escalations Only). • Data Entry for account changes. Point of Escalation for overnight team as the Lead for overnight customer support department. • Handling merchant complaints, Placing product orders• Data entry input into spreadsheets. Billing accounts for non-return of equipment/ Repossessions. Issuing refunds to accounts. Reconciliation• Complete outbounds for escalations to management.• Place orders internally for new equipment as well as check in once received. • Provide tax documents, contractual agreements, Account application forms.• Training amongst all branches of skillsets amongst customer support department. • Process both inbound and outbound credit card requests. (CCRF Sole Team Member)• Process Deferment/Resumption of internal billing for any/all accounts.• Dual que for both technical support as well as customer service• Point of escalation for all lower tiers through the evening/Dayshift as needed. • Ranked as top department lead on work output. • Train merchant on reporting platforms as well as educate on credit card industry standards and processing procedures. Provide breakdown of any/all financial information.• Provides floor support on the overnight shift as Overnight Senior

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  Customer Service Specialist

  Shift4