www.familymealknox.com

•Develop strategies to grow revenues and increase booking performance of independent hotels via account management of Reservation Service Providers/ independent hotel groups.•Educate accounts and their hotels on the essentials of priceline hotel programs and electronic/internet distribution including price points, rate loading requirements, merchandising through content, and optimizing room availability and competitive pricing.•Analyze and monitor booking performance; provide data and make tactical recommendations to improve account participation levels and performance on priceline.•Conduct on-going reviews of production with accounts via telephone, email and in-person visits. •Represent priceline at global conferences/trade shows and training sessions.•Integrate and coordinate sales efforts with priceline hotel sales team in maximizing participation of independent hotels.

*Responsible for monitoring and managing general inventory, group room blocks, and individual reservations for maximum revenue.*Oversee the complete group reservation process, including rooming list management, billing and special requests*Coach Reservations Coordinator as well as implement ongoing reservation sales training with Front Office and Central Reservation staff as needed*Update the Property Management System on a frequent basis for availability updates, rate changes, and special promotions and restrictions*Oversee all OTA management through EZYield*Review daily reporting including arrivals for rate and billing discrepancies, guest requests, etc.*Work closely with other departments including sales, convention services, and front office as needed to ensure a smooth transition for all aspects of the guest experience from initial inquiry through checkout

Assist in managing hotel operations on a daily basis. Ensure guest service quality and satisfaction. Oversee front office duties including: reservations, guest relations, concierge services, special events, VIP services.*Assisted in creating and establishing relationships with surrounding properties during the inception of The Redbury. *SOP development and implementation.*Well versed in Customer Relationship Management*Experienced in quality assurance based service for high profile clientele.*Practiced in Sales based operations including room tours, group arrival/departure, room blocks, VIP amenities, etc. *Proficient in multiple Property Management Systems including OPERA and MICROS.

Responsible for addressing the physical, emotional, and monetary needs for single mother families and providing the tools for re-establishment in economic, social, and medical areas.* Key player in the overall structure, functions and operations of a non-profit organization including: vision and mission analysis, innovative program development, copy writing, target market awareness, grants and fundraising, maintaining policy and procedural standards, and marketing to third party organizations. * Managed collaboration and communication among multiple departments regarding resources and opportunities available for said families, particularly career enhancement prospects.* Designed and implemented the marketing and creative strategies in the form of the "TRH Monthly Outlook Newsletter" within the Knoxville area.* Special event planning and mentor training which included "A Day in the Life" as well as the "Circle of Hope Team Meeting" for Compassion Coalition for approximately 500 individuals a year.* Executed social networking strategies via Facebook and E-commerce and developed unique promotional techniques for varying events such as Simon Day of Giving, A Day in the Life, and the Family Christmas Shop.

Administrative responsibilities included: answering and screening incoming calls, maintaining company phone list, greeting clients and visitors, filing documents, setting up meetings, managing office schedule, organizing company functions and events, coordinating travel arrangements for management, filling in for receptionist when out of office, preparing packages, collecting and distributing mail including shipment to correct personnel, and inter-departmental communications (sales, marketing, and IT divisions) within the company.* Collaborated with IT services in developing digital "short-hand" program for computer data imputing. * Marketed and promoted the annual Rodefer Moss Technologies Golf Tournament benefitting East Tennessee Children's Hospital.* Organized and created project portfolios for various departments and attended weekly strategic meetings regarding impending company ventures.* Assisted sales department with new avenue networking and pathways including quality assurance.* Gained proficiency in Accounts Payable and Accounts Receivable reconciliations in QuickBooks.