Danielle Jackson Email & Phone Number

Washington, Dc, Us

Washington D.C. Metro Area

•Maintain Education’s calendar of public and private program offerings. Ensure that events are scheduled in a timely manner and that resources are properly allocated to support and execute scheduled events. •Manage and assign a group of Training Coordination Specialist to each offering, and work directly with program lead to ensure the key delivery milestones are being met and program is ultimately successfully executed. Provide support to assigned program lead as needed.•Serve as lead delivery coordinator for select classroom and online course offerings throughout the year. •Oversee process with Training Coordination Specialists and other internal MBA staff to identify potential candidates for future instructor onboarding. •Evaluate student feedback at the end of each program offering to ensure satisfaction measures are being met or exceeded. Work with Training Coordinators to ensure timely feedback is provided to instructors and content management staff.•Meet regularly with Education Content team to understand latest changes in materials and communicate changes to Training Coordination staff. •Collaborate with internal staff and external MBA subject matter experts to identify topics for future webinar and workshop programming. •Work with Education Business Development team to understand pipeline of upcoming private offerings, any customized elements of the private programming and manage staffing and scheduling considerations for delivering private offerings.•Provide feedback and approval to Marketing to ensure Education programming is communicated and promoted in a clear, accurate and compelling manner on MBA.org, MBA’s online store, and in marketing materials.

Washington D.C. Metro Area

•Managed the delivery and took lead on sourcing locations for MBA's School of Mortgage Banking classroom courses. Sourced regional locations for courses by leveraging existing association relationships or creating new relationships within the industry. •Handled all logistics for School of Mortgage Banking courses (instructor outreach, catering, ordering materials, coordinating with onsite contact).•Increased instructor recruiting efforts for the School of Mortgage Banking. Onboarded 10 new instructors.•Developed a spreadsheet and timeline to assure timely processing of expenses for workshops & classroom events. Collaborate with Education Analyst for all expense processing and inquiries.•Served as liaison and support to team of Training Coordination Specialists offering assistant with instructor outreach and scheduling when needed.•Implemented an after-hours networking event during a couple School of Mortgage Banking offerings that provided attendees an opportunity to interact with instructors & other attendees outside of the classroom setting.

• Perform course setups and modifications using Blackboard Learning system, Adobe Connect and iMISs CRM• Monitor progress and maintain deadlines for web based course delivery• Establish and maintain instructor/speaker relationships, conduct conference calls to prep instructors for web based delivery• Facilitate and manage all technology needs for MBA educational courses• Coordinate and monitor marketing for educational programs to ensure optimal participation• Manage payments of vendors and instructors, including the distribution of revenue share• Negotiate contracts with vendors for on-site workshops to ensure cost savings• Organize logistics for on-site workshops including travel arrangements for instructors, printing and shipping of materials, ensure all AV equipment is ordered and functioning properly, and work with on-site vendors to ensure proper set up of facilities and catering.• Evaluate program and instructor performance through survey analysis with participants upon program conclusion

Baltimore, Maryland Area

•Facilitate organizational training for various departments of credit union employees•Collaborate with HR and executive leadership to secure facilities and materials for training•Design training curriculums and develop content for professional development training•Manage tracking of online training modules for 500+ employees•Developed assessments and methods for measuring training effectiveness

•Create online training modules for new hire and refresher training purposes•Direct and facilitate new hire training for account coordinators•Supervise a team of account coordinator trainers•Establish career paths of direct reports and develop succession plans in alignment with career goals•Organize professional development training for 50 account coordinators and collectors•Oversee internal communication that spotlights employee achievements

•Serve as a subject matter expert for escalated account management issues.•Developed curriculum for new hire training classes•Trained new account coordinators and customer service representatives•Managed the creation of training documentation used for new hire classes and veteran account coordinators •Collaborate with project management staff to align training efforts with new systems, policies & procedures

•Delegated and tracked completion of account maintenance requests of 15 account coordinators•Managed account maintenance requests for high volume clients amounting to $10 million+ in revenue

•Established relationships with other PR firms in the area to assist with coordination of events (Movie premieres, Conferences, etc). Scouting & Booking locations, managing volunteers, developing themes for events and organizing collateral materials (i.e. giveaways to guests).•Creatively assemble press packets (brochures, press releases, company/client background information, previous/upcoming events, achievements and accolades). Each press packet is designed to be unique to each client.•Developed timelines with clients to ensure proper implementation of Public Relations tactics are met within a timely manner.

• Facilitated public speaking courses for 60 undergraduate level students.• Constructed lesson plans for teaching assistants to implement in their classrooms.• Evaluated student performance based on tests, quizzes, speeches and attendance.

•Expanded the brand of 1-800-PACK-RAT in the Houston market through various forms of advertising (i.e. Community magazines and newspaper, Direct/Grassroots Marketing, Cold Calling)•Conducted customer satisfaction surveys after each delivery to monitor the effectiveness of our advertising.

M.A., Public Relations

Activities and Societies: Public Relations Student Society of America Teaching Assistant (Taught Public Speaking Classes)

B.A, Communications

Activities and Societies: Lambda Pi Eta, National Communication Honor Society, 2003