Danielle Barnes Email & Phone Number

Dallas, Texas, United States

SIXTY VINES, DALLAS, TX, OCTOBER 2022 TO PRESENTLEAD SERVER• Supervise daily waitstaff operations with a dual focus on efficiency and customer service, monitoring team performance and delivering outstanding customer experiences.• Delegate tasks according to team members’ specific strengths and skill sets, acting on cross-training opportunities to drive continuous improvement and professional development.• Coach and mentor new waitstaff in restaurant policies and industry best practices, teaching a variety of sales and customer service techniques to maximize sales and revenue.• Engage with customers to build rapport, identify needs and preferences, and make insightful food and beverage recommendations, driving repeat business and referrals.• Orchestrate and oversee small and large events for the restaurant and customers, working cross-functionally with vendors and team members to ensure event success.• Strategize effective ways to increase brand awareness and engagement, creating actionable marketing and advertising ideas for the management team.

Boise, Idaho, United States

THE ARID CLUB, BOISE, ID, JULY 2021 TO OCTOBER 2022SERVER MANAGER• Led waitstaff in daily operations, modeling company values and stepping up to help wherever needed; excelled as sole trainer of new waitstaff, instilling a strong commitment to customer service. • Liaised with management and solicited constructive feedback from club members to update and refine a six-course upscale dining menu, generating revenue and positive reviews.• Prioritized tasks in a dynamic, fast-paced environment while meeting tight deadlines and strict quality standards, adapting quickly to handle critical issues and unforeseen challenges.• Coordinated events, assigned cleaning duties, and monitored customer-facing areas to boost visual appeal and foster a comfortable and welcoming environment.

Eagle, Idaho, United States

BUSTERS SPORTS BAR AND GRILL, EAGLE, IDAHO, JULY 2020 TO JULY 2021SERVER • Greeted all guests with a smile and an upbeat attitude; seated and served guests, handled special requests, and kept current on menu offerings and promotions to answer guests’ questions and upsell key items.• Responded quickly to guest concerns and complaints, using active listening and problem-solving skills to de-escalate tense situations and create effective solutions to the most challenging of issues.• Answered phones and ensured timely preparation of to-go orders; used a POS and counted and managed a till; cleaned tables and other restaurant areas in accordance with rigorous standards.