Daniel Lefebvre Email & Phone Number

Brossard

• Develop, support and grow iA Auto finance presence in the Quebec market:
• Communicate iA Auto Finance program and service commitments to Quebec based dealers to establish iA Auto Finance in the market and as a result increase sales
• Build solid relationships with dealer partners through exceptional and quality customer service

St-Lambert, Quebec, Canada

• Develop, support Sales team and grow CTLs presence in the newly entered Quebec market:
• Communicate CTL’s financing program and service commitments to Quebec based dealers to establish CTL’s presence in the market and as a result increase sales
• Quickly and effectively adjudicate all credit requests from dealerships
• Build solid relationships with dealer partners through exceptional and quality customer service
• Support the funding and job verification department
• Provide multiple business field support and coaching for the new employees hired in Quebec office.

Brossard, Quebec

• Managed a team of eight Customer Account Officers responsible for delinquent accounts:
• Developed goal oriented daily action plans to ensure larger corporate goals were met
• Analyzed and assessed agent’s productivity (Performance Management), and provided constructive feedback to ensure quality and productivity improvements were met
• Built solid relationships with peers, executives, subordinates and suppliers
• Effectively managed litigation files to minimize risk and credit loss
• Successfully recruited department personnel

Brossard, Quebec

• Adjudicate credit applications at the dealerships level to determine risk, and approved/declined request based on standard approval guidelines and processes
• Provided support to both dealers and TD sales representatives to increase overall sales

Région De Montréal, Canada

• Contacted and established relationships with commercial clients, and created action plan to collect their honorary
• Developed and provided detailed monthly collection report for reporting attorneys and area coordinators

Montreal, Quebec

• Collection agent & Senior recovery officer
• Collected past due payments and initiated repossession of vehicle when necessary
• Provided financial analysis and collected credit losses arising from repossessions and end of lease billing
• Represented the company during court hearing
• Selected and trained as team backup Lease Maturity Advisor, Credit Underwriter
• Contacted leasing customers at maturity and offered the lease end option to increase customer retention, minimize losses for auction and increase company profitability