Daniel Lefebvre Email & Phone Number

Brossard

Develop, support and grow iA Auto finance presence in the Quebec market:• Communicate iA Auto Finance program and service commitments to Quebec based dealers to establish iA Auto Finance in the market and as a result increase sales• Build solid relationships with dealer partners through exceptional and quality customer service

St-Lambert ,Quebec ,Canada

Develop, support Sales team and grow CTLs presence in the newly entered Quebec market:• Communicate CTL’s financing program and service commitments to Quebec based dealers to establish CTL’s presence in the market and as a result increase sales• Quickly and effectively adjudicate all credit requests from dealerships• Build solid relationships with dealer partners through exceptional and quality customer service • Support the funding and job verification department• Provide multiple business field support and coaching for the new employees hired in Quebec office.

Brossard, Quebec

Managed a team of eight Customer Account Officers responsible for delinquent accounts:• Developed goal oriented daily action plans to ensure larger corporate goals were met• Analyzed and assessed agent’s productivity (Performance Management), and provided constructive feedback to ensure quality and productivity improvements were met• Built solid relationships with peers, executives, subordinates and suppliers• Effectively managed litigation files to minimize risk and credit loss• Successfully recruited department personnel• Ensured compliance with provincial and federal debt collection laws

Brossard, Quebec

• Adjudicate credit applications at the dealerships level to determine risk, and approved/declined request based on standard approval guidelines and processes• Provided support to both dealers and TD sales representatives to increase overall sales

Région De Montréal, Canada

• Contacted and established relationships with commercial clients, and created action plan to collect their honorary• Developed and provided detailed monthly collection report for reporting attorneys and area coordinators

Montreal, Quebec

Collection agent & Senior recovery officer• Collected past due payments and initiated repossession of vehicle when necessary• Provided financial analysis and collected credit losses arising from repossessions and end of lease billing• Represented the company during court hearing • Selected and trained as team backup Lease Maturity Advisor, Credit Underwriter • Contacted leasing customers at maturity and offered the lease end option to increase customer retention, minimize losses for auction and increase company profitability• Provided automotive dealerships with marketing strategies for customer renewal programs• Analyzed credit application at dealership levelExtra-curriculum abilities (2004 - 2007)Lead auditor for ISO 9001:2000 - Led and managed the certificated ISO team. - Accountable for monitoring the internal processes for the Quebec Business Center.- Audited the standards of ISO process is respected and submitted the final audits findings report to the management team.