Danielle John Email & Phone Number

Toronto, Canada Area

Toronto, Canada Area

• Lead the shift to ensure daily tasks are met and metrics achieved (queues, wait times, ticket response times)• Lead shifts ensuring maximum productivity, focus on KPI’s and positive brand representation at all times• Communicate with CARA Brand teams as needed• Resolve all escalated Guest and Restaurant concern• Assist the department in achieving all departmental goals and objectives• Create resolution documents as requested• Listen and process Guest concerns, comments… Show more • Lead the shift to ensure daily tasks are met and metrics achieved (queues, wait times, ticket response times)• Lead shifts ensuring maximum productivity, focus on KPI’s and positive brand representation at all times• Communicate with CARA Brand teams as needed• Resolve all escalated Guest and Restaurant concern• Assist the department in achieving all departmental goals and objectives• Create resolution documents as requested• Listen and process Guest concerns, comments and inquiries by phone, email, survey response and via social media Show less

Toronto, Canada Area

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests.Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns.File guest paperwork or… Show more Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests.Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns.File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Security of any reports of theft. Show less

Assist members with product and service inquires and hook them up with new accounts.

Assisting Customers with the bagging and loading of their merchandise. Scanning merchandise quickly and accurately. Keeping the register area clean. Accepting all forms of Customer payment according to company guidelines.Correctly counting back change to the Customer to prevent cash overages and shortages.Makes change, and issues receipts to Customers.