Danielle Johnson Email & Phone Number

Chico, Ca

Chico, California, United States

Dedicated and detail-oriented Office Administrator with a proven track record in seamlessly managing office operations, elevating employee experiences, and ensuring smooth day-to-day functions. I specialize in:🏢 Office ManagementSpearheading efficient office operations to enhance productivity.Implementing organizational systems for supplies, equipment, and facility maintenance.Creating a conducive work environment that promotes collaboration and innovation.🌟 New Hire OnboardingFacilitating a seamless onboarding process for new employees, ensuring a positive introduction to the company culture.🎉 Event PlanningPlanning and executing successful corporate events, from team-building activities to large-scale conferences.Managing logistics, coordinating vendors, and overseeing every detail to deliver memorable and impactful events.🤝 Employee Concierge ServicesOffering personalized support to employees, addressing their needs and enhancing their overall workplace satisfaction.Providing a responsive and proactive approach to employee queries, creating a positive and supportive work environment.#OfficeManagement #NewHireOnboarding #EventPlanning #EmployeeExperience #OfficeAdministration

Chico, California, United States

Completed 30 units of prerequisites for the Butte College Respiratory Therapy program.

Chico, California, United States

-Develop comprehensive testing plans to verify that changes made to the Work Truck Solutions software package both meet specifications and function as intended. -Complete thorough testing on pending releases, including new functionality as well as regression testing.-File highly detailed bug reports in VSTS for review by Product Manager. -Collaborate with Development and Customer Success teams to help prioritize areas of focus for upcoming releases. Provide feedback on new features and UI changes as requested.

Chico, California Area

Chico, California Area

Proactively contact dealers via phone and email, at regular intervals to reinforce business relationships and discuss specific business issues. Respond to incoming software usage questions and concerns from dealers across the United States, by taking specific action in a timely manner.Identify potential software usage problems at dealers, and then proactively contact the dealers to resolve the issues before they escalate. Inform dealers about opportunities for increased success through reviewing analytical reports, understanding dealer needs, and untapped opportunities to use the services.Gather information, research and resolve inquiries, and document progress. Work cooperatively with the other teams that interact with the dealers, including proposing and documenting automation improvements that support dealers.

Chico, Ca

Generate, cultivate, and maintain external referral relationships with local professional groups and healthcare organizations. Increase awareness, reputation, and knowledge of the community with key decision makers. Attain commitments to refer prospective residents from local referral sources.◦Manage and conduct successful on and off-site special events and activities to drive on site tours, awareness, and education on benefits of the community◦Assist in maintaining sales and marketing collateral.◦Develop and manage internal referral programs with residents. Develop leads from new/current residents, potential residents, and family member. Assist incoming residents with transition and move into the property.◦Creating awareness of the community and benefits via advertising. Place ads, work with marketing on advertising campaigns, and drive new leads, tours, and attendance at events.◦Meet with potential residents or family members (on site or in their home) to review the benefits of living in the community.◦Visiting potential residents in their homes to follow up on information gathered during tour, events, and/or phone conversations. Showing the Holiday Touch in person.◦Convert leads to tours and tours to contracts through education of potential residents and family members of the benefits of living in the community. Explain Rental Agreement (i.e. rent, fees, etc.) to ensure a clear understanding of resident commitments.◦Negotiate incentives and terms of Rental Agreement with prospective residents. Secure and complete each lease within the parameters of Holiday Retirement’s values and expectations.

Napa, Ca

Responsible for solving any issues that arise in the online wine sales industry - small, large or extraordinary - with grace and confidence. Maintain a friendly attitude towards all customer inquiries, whether via phone, email or Live Chat. Maintain knowledge of all wines and winemakers offered and shipping compliance with each state. Maintained the company’s expectation of 90% five star customer feedback and 12-15 contacts per hour (via email) for two full months to obtain a raise.

Winebid.Com

First point of contact for incoming calls and emails from current and prospective buyers and consignors. Assist clients by solving disputes and ensuring customer satisfaction while tactfully handling confrontational/stressful interactions. Complete all necessary export paperwork for International wine shipments. Schedule and assist clients with wine pickup and drop off. Manage all customer related issues with CRM software. Complete wine appraisals using proprietary wine auction software. Draft customer service related correspondence. Worked completely unsupervised in Napa warehouse location as all managers/directors are located in Seattle, WA.

Rocklin, Ca

Maintain effective communication with Account Executives and Clinical Managers to maintain plan design, client-specific formularies, and contract proposals. Primary contact for client questions regarding benefit coverage, rejected claims, and, prior authorizations and documenting all client related issues. Review account set-up paperwork, assist in developing proposal responses. Enter member eligibility for disease management programs.

Rocklin, Ca

Assistant to Senior Director of Brokerage duties include: Filing, billing reconciliation, answering phones. Must keep track and insure recognition emails/cards are sent in timely manner. Employee event planning and coordination. Report running/clean up and distribution via website. Meticulous upkeep of calendar and schedule. Scheduling meetings, interviews and scorecard reviews.

Napa, Ca

Primary contact for all client communications and conflict resolution. Make certain all processes and procedures are completed and, quality standards are met. Review all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met. Ensure that client issues are dealt with in an efficient and timely manner. Proactively finding new ways to build the client’s business and grow accounts. Maintain vast knowledge of client's business, competition, and latest wine industry news.

Premier Accounts Team Lead Napa, CA Implemented performance standards when training and evaluating existing and new hire employees. Established and communicated goals to team members with a result of improved productivity, customer service, and retention. Assumed responsibilities of Customer Service Manager in their absence, such as escalated issues and working with department director. Provided support to compliance and sales teams, account managers, and executive staff. Insured timely processing of orders, emails and phone calls by team members. Instrumental in achieving and maintaining business and departmental objectives and goals. Worked closely with IT to develop, test, implement and train employees during Oracle systems upgrade.Client Services CoordinatorResponsible for maintaining over 40 winery client accounts. Answered compliance, pricing and business related questions from clients via phone and email. Insured timely processing of orders and follow-through to delivery. Trained and communicated compliance legalities to clients. Trained and evaluated existing and new hire employees. Managed 1-3 order processing specialists.Order Processing SpecialistProcessed up to 10,000 wine orders per day via excel spreadsheet, .csv, and .txt files. Prepared detailed daily reports to clients and management staff of orders pending, recommended actions, and shipped orders Worked closely with compliance department to clear orders held up. Responsible for correcting order errors – address, compliance, and entry errors. Communicated detailed pending order information to client for resolution. Manually managed client hold requests for weather shipping preferences, or later ship date. Trained and evaluated existing and new hire employees.

Managed over 10,000 delinquent accounts and pursuaded debtors to pay,

Temporary position to aide with daily call center volume.

Aaba, Human Resources Management

General Studies