Danielle Leach, Mba Email & Phone Number

United States

Dayton, Ohio Area

•Develops quality control processes and backup processes to meet compliance regulations and banking standards•Partners inter-departmentally to ensure standard operating procedures are documented and adhere to program standards•Coaches peers, analysts, and senior management in quality control processes•Partners with Management, Compliance, and Risk departments to communicate effectively with internal and external auditors and examiners•Conducts comprehensive suspicious activity reviews which have claims of fraud, suspected check kiting, potential money laundering, human trafficking, and other illegal activities.•Evaluates and analyzes data to determine whether a Suspicious Activity Report (SAR) is required according to Federal regulations.•Composes Suspicious Activity Reports including a detailed narrative of the suspected fraud activity ensuring compliance with Federal regulations.•Knowledge and understanding of compliance laws including AML, BSA, CIP, ECOA, FCRA, FDCPA, FCBA, TILA, UDAP, and GLB Privacy Act.

Dayton, Ohio Area

•Developed and analyzed internal reports to ensure closed fraud investigations were compliant and in line with company guidelines.•Reconciled and corrected internal reports to mitigate errors.•Provided feedback to managers and Investigators, including training presentations and one-on-one assistance.•Conducted gap analysis on internal reports to communicate opportunities for improvement with management.•Handled multiple detail-oriented reports in a time-sensitive deadline-driven environment

Dayton, Ohio Area

•Analyzed and investigated multiple sources of information and data to determine validity of fraud claims and spot ongoing trends•Demonstrated multi-tasking by managing fraud cases with sensitive deadlines and completing special projects assigned by management, including making outbound calls•Assisted internal and external customers, including law enforcement, in Fraud Investigation procedures and handled and conveyed sensitive information

Dayton, Ohio Area

•Served both internal and external customers to effectively solve customer concerns as demonstrated in Floor walking experience•Recognized numerous times by customer compliments, superior voice of customer, and team employee of the month•Coached team mates to improve understanding and metric rating with previous teamsRecognized numerous times by customer compliments, superior 'voice of customer', and team employee of the month.

Dayton, Ohio Area

•Oversaw shift activities and delegated tasks to appropriate team members to maximize resources and accomplish daily responsibilities•Trained in dual systems to assist customers with multiple fronts of the business and service offered•Assisted customers with decision making and account management

Master Of Business Administration (M.B.A.), Multi/Interdisciplinary Studies

Bachelor Of Science (B.S.), Operations Management And Supervision, 3.4 (Cum Laude)