User experience-centric online community strategy builder and effective team leader. Actively manages and contributes to online community activities across several industries. Experience in managing customer facing technologies, customer advocacy, and website analytics. Excels in social networking platforms through [micro] blogging, discussion and commenting tools. Proficient in user story definition, requirements gathering, sprint planning, and website release management.Strong analytical and planning skills, combined with the ability to coordinate the efforts of many to meet organizational goals and achieve results. Productive and efficient work habits without supervision. Self-motivator and entrepreneurial spirit with high energy.Specialties: B2B, B2C, B2E, community management, community strategy, digital strategy, content management, customer service, customer advocacy, customer engagement, idea management, gamification strategy, loyalty programs, forum management, moderation, Higher Logic, Khoros, Salesforce Experience Cloud, Wordpress, Microsoft 365, G-Suite, Slack, Google Analytics.
Listed skills include Social Media Marketing, Content Management, Seo, Social Media, and 45 others.