Daniel Stephens Email & Phone Number

628 Bourke Street, Melbourne, Australia

• Lodging disputes and claims with service department for disputed accounts.
• Telephone liaison with clients regarding all aspects of their accounts.
• Liaison with key stakeholders to address any customers concerns or issues.
• Processing funds transfer & refund requests.

321 Exhibition Street, Melbourne

• Key Responsibilities:
• Responsible for collection on a portfolio of more than 1000+ Commercial & Industrial Customer’s Electricity & gas accounts.
• Lodging disputes and claims with service department for disputed accounts.
• Telephone liaison with clients regarding all aspects of their accounts.
• Liaison with key stakeholders to address any customers concerns or issues.
• Completing accurate & complex reconciliations.

• Key Responsibilities:
• CASE MANAGEMENT & COLLECTIONS o Managing credit portfolio, including debt collection and managing clients’ accounts. o Preparing reports based on client portfolio. o Analysing accounts for credit worthiness to arrange.
• CREDIT ASSESSMENTS o Consulting with Sales Representatives regarding their clients and assessing the client’s eligibility for credit on advertising. o Coding client accounts on credit rating assessment for Sales.

Collection Officer for credit cards & staff credit cards.