Daniel Muller Email & Phone Number

Boulder, Colorado, United States

Boulder, Colorado, United States

Boulder, Colorado, United States

• Manage a team of Customer Service Representatives across multiple channels including Email, Live Chat and Social Media
• Oversee the performance of each Representative and drive efficiency and quality
• Training every new hire to the Customer Service team and overhauled the training process to work in a remote setting
• Manage all International Orders for customers in the UK and EU
• Developed a comprehensive bonus plan to intrinsically motivate the entire Customer Service Team
• Built multiple SOP’s and Training Materials for new products and internal processes

Boulder, CO

• Customer Service Representative and Social Media team member
• Assisted customers with product support and sales
• Manage social media engagement, non-branded content, and any customer’s questions or feedback across all social media platforms

Woburn, Massachusetts

• Carrier Development Representatives work with trucking companies to book freight at competitive rates for my clients
• Sales are executed over phone while using Echo’s booking, tracking, and database software
• Negotiated the rates, and book the shipments for delivery to their final destination
• Close interaction with employees and carriers to provide superior customer service and create strong relationships with corresponding clients

Woburn, Massachusetts

37 Church Street, Burlington, Vermont

Shanghai, China

Online procurement and product sourcing of commercial building materials manufactured in China for Dunn Global and Stack Modular. Preformed product tests to demonstrate to our clients how products and materials worked and preformed under specific conditions.

Opening/Closing of the storeCashing in/out of the registersAbility to answer any questions a customer may have Assigning tasks an duty to associatesMaking changes to the store as per request Merchandising product and executing displays to company specifications

Burlington, Vermont

The Clay Brook At Sugarbush Mountain

• Eagerly greeting customers as they arrive to The Clay Brook offering any services they may require ensuring a quality lodging experience.
• Parked and retrieved owners vehicles with great care.
• Unloaded customers luggage and delivered it to their rooms.
• Delivered customers winter sports equipment to the ski and boot valet that The Clay Brook provides for its customers.
• Snow removal from the front entrance and walkway ensuring safety for arriving and departing customers.
• Covered the outdoor pool and hot tubs at the Clay Brook when working a night shift.

Brick, New Jersey

• Assisted the Dock Master with day-to-day operations.
• Readily available for any vessel seeking assistance while docking.
• Addressed any issues a customer had with the facilities such as dock repair, key replacement, rubbish removal, and cleaning services.
• Maintained property cleanliness and organization.
• Detailed boats prior to delivery to customer.

Constructing mailers containing all of the products and services that CID holds contracts for on the New Jersey State Contract, Hunterdon County Educational Services Commission, Middlesex Regional Educational Services Commission, and Educational Data Services, Inc.

Bachelor Of Business Administration (B.B.A.), Business Administration And Management Specializing In Small Business Management And Entrepreurship, Graduated

Activities and Societies: President of the International Business Club Host of the International Round Table Senate member of Champlain.

High School Diploma

Activities and Societies: WrestlingCompleted four years of school and received a High School Diploma.