Danilo Iñigo Jr. Email & Phone Number

NCR - National Capital Region, Philippines

• Sources resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company websites, etc.
• Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews.
• Sets up interviews between candidates and hiring managers.
• Is involved in recruiting passive candidates, through phone calls, emails, and general relationship-building.
• Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions.

NCR - National Capital Region, Philippines

• Handled escalation calls, pacified irate customers and extracted all possible acceptable means to address the customers concern.
• Responsible for day-to-day generation of end of shift reports being sent both to the management and the client.
• Assisted Team Leader in updating folders containing agents’ KPI information.
• Recommended process modifications on the basis of internal customer feedback and/or quality results.
• Maintained knowledge on changes to client products, services, policies, and procedures.
• Oversaw team performance and provide Team Leader with reports.

NCR - National Capital Region, Philippines

• Responsible for managing operations, making sure all Auxs are being utilized and daily targets are met.
• Responsible for day-to-day generation of end of shift reports being sent both to the management and the client.
• Recommended process modifications on based from observation on Agent’s behavior.
• Oversee the account’s performance and provide Shift manager with reports.