Dan Jones Email & Phone Number

Mckinney, TX, US

Dallas, Texas, United States

Irving TX

• Responsible for project initiation, staffing, and implementation, as part of the Professional Services Team, while working in a challenging, fast-paced, and extremely rewarding environment. Handled numerous moving.
• Coordinated all interactions between Vonage, its customers, and partners.
• Spearheaded workshops to better understand the clients’ needs and to help them design the best solution for their needs.
• Coordinated and scheduled massive number ports and newly provisioned numbers.
• Acted as Owner of the communication lines between all parties, charged with doing all follow-up, status reports, change requests, maintaining budgetary integrity, and client expectation management.
• Partnered with other key individuals on the team to create tracking and email templates to consolidate, standardize, and streamline client communication, as well as reviewing Statements of Work for the Sales.

Dallas, Texas

• Responsible for project initiation, creation, and development. Partnered with a lean, well-structured team to coordinate efforts related to sales engineering, procurement, project delivery, and sign-off.
• Consulted with clients to architect their solution.
• Partnered with vendors to ensure correct hardware and services were scoped and delivered on time.
• Managed collaboration between creative design team and project coordinators to ensure content delivery and hardware integration were completed in-sync.
• Developed hardware inventory guidelines.

Plano TX

• Guided projects through the entire life cycle from initial discussions with the client to project sign-off. Garnered support for a project from every individual team within RMG Networks, as well as from several groups.
• Partnered with the Sales Organization to improve processes surrounding client discovery to ensure more comprehensive Statements of Work.
• Collaborated with the Director of Service Delivery to establish policies for providing and implementing Managed Field Services, which allowed the team to keep client satisfaction at an all-time high.
• Produced solid, creative written communication used to write all departmental client communication templates.
• Identified and eliminated inefficiencies in any process, and coached the teammates in understanding and approving the new direction.
• Launched, coordinated, and shepherded to completion 100 projects (+/-) per year, while remaining focused on client satisfaction, budget constraints, and timelines, regardless of how aggressive.

Mckinney TX

As the owner of Taking Care of Business, I want to take care of YOU! I am a very detail-oriented, customer-focused individual who takes an enormous amount of pride in his work. I desire to surpass all expectations as I serve you. I will do this by listening closely to your wants and needs, then delivering on them in a timely, efficient, and precise manner..

Responsible for the break-fix triage of the Symon Real Time Display solution for the Bank of America Mortgage Division. Manage various levels of support for numerous voice/data solutions that span multiple business units consisting of 4000+ agents and high level executives. Perform Level 1 & 2 support for troubleshooting and immediately respond to high.

Responsible for the implementation, procurement, and project planning for the Symon Real Time Display solution for the Bank of America Mortgage Division. This spanned multiple business units consisting of 4000+ agents and high level executives. Met with vendors to coordinate projects, training, and hardware/software support issues.

Responsible for the installation, coordination, and programming of Nortel and Aspect phones. Performed all moves, adds, and changes (MAC work) of the telephony system for 1000+ agents, associates, and executives.

Led a team of 10+ who were responsible for maintaining, stocking, and cycle counting inventory valued at $300+ million. Responsible for developing new inventory control technology, and trained staff on its use. Involved in every aspect of the inventory chain from the original receipt, through the shipment of finished Telecommunications products. Trained.

Worked for DSC / Alcatel / Sanmina-SCI in warehousing, planning, shipping... Led a team of 10+ who were responsible for maintaining, stocking, and cycle counting inventory valued at $300+ million. Responsible for developing new inventory control technology, and trained staff on its use. Involved in every aspect of the inventory chain from the original.

Responsibilities included customer service, monetary accuracy, scheduling employees, quarterly inventories, stocking and maintaining merchandise.