Danielle B. Email & Phone Number

I am a highly motivated individual with more than five years experience working as a Quality Analyst and Marketing within a Contact Center and Sales area in a multinational company such as Claro. Expertise in running start-ups of operations and experience in Customer Service and strategic planning. Responsible for implementing projects of Call Centers, acting on operational and strategic in Retention, Loyalty/Relationship, Back office and Technical Support.. Ability to value quality process/continuous improvement and training. Experience in leading teams, training and enabling people to achieve goals. Focus on results with quality. Creative, committed, and capable to solve problems. I am an innovative and committed individual who possesses an excellent, personable and professional manner. I am very proud of my ability to provide an exceptional first impression and high level of service to each client. I am always well presented with great communication and strong organisational skills. I pride myself in being a quick learner who is self motivated whilst also being a team player.

Listed skills include Powerpoint, Microsoft Excel, Marketing Strategy, Marketing Communications, and 20 others.

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  Quality Analyst & Marketing

  Grupo A&C

  Jan 2008 - Mar 2013 - Belo Horizonte E Região, Brasil

  • Dealing with customers and Communicating with internal customers to keep them up to date on project progress and ensure the product is compliant to design specifications.• Analysis in marketing strategies and market research to improve services and products. People Management and Employee Recruitment for Quality area in the Call Center. • Responsible for managing the Sales Sectors and dealing directly with Costumer Complaints. • Provide general support to the Leader in the development, implementation, and maintenance of marketing policies and governance programs.• Sourcing and securing sponsorship deals. • Looking for mistakes and inconsistencies in marketing material.• Carrying out market research. • Identifying opportunities to upsell to a customer. • Developing a customer’s loyalty for the company’s products. • Making independent decisions within the boundaries of authority. • Managing relationships with advertising agencies and other partners.