Danny Stevens Email & Phone Number

Charleston, South Carolina Area

Provides and documents performance feedback through coaching, performance reviews, goal setting and deficiency management. Appropriately addresses human recourse issues, such as attendance and interpersonal conflicts in the workplace. Manages service levels based on client contract agreements. Manages change through effective communication support of change. Supports and communicates business goals, quality standards, processes and procedures and policies.

Supervise staff of 60+ and handled daily operations of two bars, including staffing, payroll, inventory control. Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.

Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities. Informed inmates and visitors of rules, safety and security procedures and responsibilities. Enforced resident behavior management system and wrote incident reports for infractions. Maintained appropriate control, security and well-being of inmates at all times.

Fayetteville, North Carolina Area

Responsible for operations of 120 seat call center. Provided supervision for 130 call centerreps and 7 supervisors. Presented motivational style leadership, which challengedmanagement personnel to develop their individual team members. Executed programs tomeet or exceed clients expectations as well as adhered to our quality standards.

Bachelor Of Arts (B.A.), Communication Arts

Activities and Societies: College Football 87-92The Catawba College Communication Program offers both mass and speech communication.

Diploma

Activities and Societies: Football, Student Council President