Daniel Armstrong phone numbers
Technical support professional and certified full-stack developer with a proven track record of solving complex user challenges and delivering exceptional customer experiences. Recently completed comprehensive development training in HTML/CSS, JavaScript, React, Python, SQL, and DevOps, adding technical expertise to my strong foundation in customer service and problem-solving.Currently leveraging my technical skills and communication abilities to provide sophisticated platform support at Conduent, where I guide users through complex system navigation and resolve technical issues efficiently. Previous experience includes managing high-value client relationships and technical support for luxury travel bookings at Lindblad Expeditions, demonstrating ability to handle concurrent systems while maintaining exceptional service standards.Combining technical aptitude with strong interpersonal skills to deliver results whether supporting users, resolving technical challenges, or contributing to process improvements. Particularly skilled at explaining complex technical concepts to users of varying proficiency levels while maintaining high customer satisfaction ratings.Seeking opportunities to grow with an organization where I can leverage my unique blend of technical knowledge, problem-solving abilities, and customer service expertise. Bringing enthusiasm, adaptability, and a commitment to excellence to every role.Skills: Technical Support | Customer Service | Full-Stack Development | Problem-Solving | Process Improvement | System Navigation | Client Relations | Documentation
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Freelance TutorSelf EmployedPeru
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Customer Service RepresentativeConduent Aug 2024 - PresentRemote- Efficiently manage high-volume support requests across multiple channels while maintaining 95%+ customer satisfaction rating- Navigate and troubleshoot integrated software systems to resolve user access, account management, and technical issues- Guide users through platform navigation and technical processes, adapting communication style to various technical proficiency levels- Document solutions and maintain detailed records of all customer interactions- Collaborate with internal teams to escalate and resolve complex technical challenges- Ensure compliance with privacy regulations while handling sensitive user data- Contribute to knowledge base development and process improvement initiatives
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Expedition SpecialistLindblad Expeditions Apr 2022 - Sep 2023New York, New York, United StatesManaged complex expedition bookings and client relationships for luxury adventure travel company, specializing in:- Navigated multiple booking platforms and CRM systems to process high-value reservations ranging from $15,000 to $100,000+- Provided technical support to clients accessing online booking platforms and digital resources- Collaborated with shipboard teams and destination experts to customize guest experiences and handle special requests- Maintained detailed documentation in multiple systems while ensuring data accuracy and client confidentiality- Participated in regular product development meetings to stay current on new itineraries and offerings- Built strong relationships with both direct clients and travel advisors to drive repeat bookings- Resolved complex booking challenges while maintaining high customer satisfaction standards- Leveraged technology platforms to streamline booking processes and enhance customer experience -
Customer Service CoordinatorToppy'S Garage Sep 2021 - Apr 2022New York, New York, United States- Spearheaded brand development initiatives by identifying and securing local partnership opportunities- Researched and established wholesale agreements with local businesses to expand market presence- Coordinated company participation in community events and trade shows to increase visibility- Managed customer relationships and expectations for custom order fulfillment- Streamlined communication between customers and production team- Developed and maintained relationships with local business partners- Created and implemented customer service protocols to enhance client satisfaction
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English TeacherShenzhen Dalton Xinhua School Feb 2020 - Aug 2021Shenzhen, GuangdongLed English and Science instruction for grades 4-5 at prestigious international school, focusing on:- Developed and implemented comprehensive English curriculum aligned with international educational standards- Created innovative lesson plans and digital learning materials for classes averaging 20 students- Collaborated with multinational teaching team to ensure consistent academic standards across grade levels- Adapted teaching methodologies to support both in-person and online learning during COVID-19 transition- Authored standardized teaching materials and assessment tools used across multiple classrooms- Maintained detailed student progress documentation and regular parent communication- Integrated technology tools to enhance student engagement and learning outcomes
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Senior TeacherEf Education First Apr 2019 - Jan 2020Shenzhen, Guangdong, China- Managed talent acquisition initiatives including screening resumes, conducting candidate interviews, and leading new hire onboarding- Led performance evaluations and provided coaching for team of 12 teachers through classroom observations- Resolved complex stakeholder disputes while maintaining positive relationships between staff, students, and parents- Optimized scheduling and resource allocation to ensure operational efficiency- Developed and implemented standardized quality assurance protocols- Collaborated with management to improve training procedures and teaching standards -
English TeacherEf Education First Aug 2017 - Jan 2020Shenzhen, Guangdong, China- Managed multiple classroom environments for diverse age groups (3-16 years) while maintaining high engagement- Utilized multiple systems to track student progress and maintain detailed documentation- Adapted communication styles for various stakeholders in cross-cultural environment- Demonstrated consistent performance leading to promotion to Senior Teacher role- Collaborated with international team members to ensure consistent service delivery- Maintained high customer satisfaction ratings through effective parent communication
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Tour GuideMadison Square Garden Entertainment Corp. Sep 2015 - Aug 2017New York, New York- Led engaging tours of iconic venue for groups of up to 30 guests, maintaining high customer satisfaction ratings- Delivered dynamic presentations on MSG's history, architecture, and sports franchises while adapting content for diverse audiences- Managed crowd control and safety protocols in high-traffic entertainment venue- Resolved guest inquiries and concerns while ensuring exceptional visitor experiences- Collaborated with event staff and security teams to coordinate tour logistics during venue operations- Developed expertise in public speaking and group management through daily presentations- Maintained thorough knowledge of constantly updating venue information and events -
InfantryArmy National Guard Jan 2011 - Jan 2017Burlington, Vermont Area- Awarded Army Service Ribbon, National Defense Service Medal, and Unit Valor ribbon- Developed expertise in high-pressure decision making and team coordination- Executed complex operations requiring precise attention to detail and procedural compliance- Maintained operational readiness through regular training and equipment maintenance- Collaborated with diverse teams to achieve mission objectives under demanding conditions -
Tour DirectorWorldstrides Oct 2014 - Jun 2016Washington D.C. Metro Area- Managed comprehensive multi-day educational tours of Washington D.C. for student groups averaging 50 participants- Coordinated complex logistics including accommodations, transportation, and scheduled activities while maintaining strict timelines- Delivered engaging historical and cultural presentations adapted for middle school audiences- Maintained safety protocols and group management in high-traffic tourist locations- Collaborated with vendors, museums, and historical sites to ensure seamless guest experiences- Resolved real-time logistical challenges while ensuring tour quality and guest satisfaction- Built strong relationships with teachers and chaperones to ensure educational objectives were met
Daniel Armstrong Skills
Daniel Armstrong Education Details
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Full-Stack Web Development -
Criminal Justice
Frequently Asked Questions about Daniel Armstrong
What company does Daniel Armstrong work for?
Daniel Armstrong works for Self Employed
What is Daniel Armstrong's role at the current company?
Daniel Armstrong's current role is Freelance Tutor.
What is Daniel Armstrong's direct phone number?
Daniel Armstrong's direct phone number is +120392*****
What schools did Daniel Armstrong attend?
Daniel Armstrong attended Nucamp Coding Bootcamp, Norwich University.
What skills is Daniel Armstrong known for?
Daniel Armstrong has skills like Military, Infantry Tactics, Army, Travel, Leading Discussions, Force Protection, Counterinsurgency, Microsoft Excel, Team Leadership, Microsoft Office, National Security, Veterans.
Who are Daniel Armstrong's colleagues?
Daniel Armstrong's colleagues are Bob Baardseth, Hamsalatha Balakrishna, Sandra Cs, Juanita Berry, Yuly Merley Salcedo Bernal, Katrina Aguirre, Juan García.
Not the Daniel Armstrong you were looking for?
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Daniel Armstrong
Senior Enterprise Consultant | Empowering Brands To Drive Growth Through Strategic Partnerships & Forward-Thinking TechDenver Metropolitan Area2cision.com, awin.com -
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Daniel Armstrong
Columbus, Ohio Metropolitan Area3nationwide.com, nationwide.com, nationwide.com3 +161424XXXXX
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