Daniel Armstrong Email & Phone Number

Peru

Remote

- Efficiently manage high-volume support requests across multiple channels while maintaining 95%+ customer satisfaction rating- Navigate and troubleshoot integrated software systems to resolve user access, account management, and technical issues- Guide users through platform navigation and technical processes, adapting communication style to various technical proficiency levels- Document solutions and maintain detailed records of all customer interactions- Collaborate with internal teams to escalate and resolve complex technical challenges- Ensure compliance with privacy regulations while handling sensitive user data- Contribute to knowledge base development and process improvement initiatives

New York, New York, United States

Managed complex expedition bookings and client relationships for luxury adventure travel company, specializing in:- Navigated multiple booking platforms and CRM systems to process high-value reservations ranging from $15,000 to $100,000+- Provided technical support to clients accessing online booking platforms and digital resources- Collaborated with shipboard teams and destination experts to customize guest experiences and handle special requests- Maintained detailed documentation in multiple systems while ensuring data accuracy and client confidentiality- Participated in regular product development meetings to stay current on new itineraries and offerings- Built strong relationships with both direct clients and travel advisors to drive repeat bookings- Resolved complex booking challenges while maintaining high customer satisfaction standards- Leveraged technology platforms to streamline booking processes and enhance customer experience

New York, New York, United States

- Spearheaded brand development initiatives by identifying and securing local partnership opportunities- Researched and established wholesale agreements with local businesses to expand market presence- Coordinated company participation in community events and trade shows to increase visibility- Managed customer relationships and expectations for custom order fulfillment- Streamlined communication between customers and production team- Developed and maintained relationships with local business partners- Created and implemented customer service protocols to enhance client satisfaction

Shenzhen, Guangdong

Led English and Science instruction for grades 4-5 at prestigious international school, focusing on:- Developed and implemented comprehensive English curriculum aligned with international educational standards- Created innovative lesson plans and digital learning materials for classes averaging 20 students- Collaborated with multinational teaching team to ensure consistent academic standards across grade levels- Adapted teaching methodologies to support both in-person and online learning during COVID-19 transition- Authored standardized teaching materials and assessment tools used across multiple classrooms- Maintained detailed student progress documentation and regular parent communication- Integrated technology tools to enhance student engagement and learning outcomes

Shenzhen, Guangdong, China

- Managed talent acquisition initiatives including screening resumes, conducting candidate interviews, and leading new hire onboarding- Led performance evaluations and provided coaching for team of 12 teachers through classroom observations- Resolved complex stakeholder disputes while maintaining positive relationships between staff, students, and parents- Optimized scheduling and resource allocation to ensure operational efficiency- Developed and implemented standardized quality assurance protocols- Collaborated with management to improve training procedures and teaching standards

Shenzhen, Guangdong, China

- Managed multiple classroom environments for diverse age groups (3-16 years) while maintaining high engagement- Utilized multiple systems to track student progress and maintain detailed documentation- Adapted communication styles for various stakeholders in cross-cultural environment- Demonstrated consistent performance leading to promotion to Senior Teacher role- Collaborated with international team members to ensure consistent service delivery- Maintained high customer satisfaction ratings through effective parent communication

New York, New York

- Led engaging tours of iconic venue for groups of up to 30 guests, maintaining high customer satisfaction ratings- Delivered dynamic presentations on MSG's history, architecture, and sports franchises while adapting content for diverse audiences- Managed crowd control and safety protocols in high-traffic entertainment venue- Resolved guest inquiries and concerns while ensuring exceptional visitor experiences- Collaborated with event staff and security teams to coordinate tour logistics during venue operations- Developed expertise in public speaking and group management through daily presentations- Maintained thorough knowledge of constantly updating venue information and events

Burlington, Vermont Area

- Awarded Army Service Ribbon, National Defense Service Medal, and Unit Valor ribbon- Developed expertise in high-pressure decision making and team coordination- Executed complex operations requiring precise attention to detail and procedural compliance- Maintained operational readiness through regular training and equipment maintenance- Collaborated with diverse teams to achieve mission objectives under demanding conditions

Washington D.C. Metro Area

- Managed comprehensive multi-day educational tours of Washington D.C. for student groups averaging 50 participants- Coordinated complex logistics including accommodations, transportation, and scheduled activities while maintaining strict timelines- Delivered engaging historical and cultural presentations adapted for middle school audiences- Maintained safety protocols and group management in high-traffic tourist locations- Collaborated with vendors, museums, and historical sites to ensure seamless guest experiences- Resolved real-time logistical challenges while ensuring tour quality and guest satisfaction- Built strong relationships with teachers and chaperones to ensure educational objectives were met

Full-Stack Web Development

Activities and Societies: Technical Skills: - Languages: Python, JavaScript, HTML5, CSS3, SQL - Frameworks: React, React Native, Django.

Bachelor Of Arts (B.A.), Criminal Justice

The oldest private military college in the United States - Developed foundation in analytical thinking and investigative methodology.