Danny Diaz Email & Phone Number

Fort Lauderdale, Florida, United States

* Consult with stakeholder groups and line of business leaders to conduct learning needs analysis in order to determine the optimal learning solution for the identified business need.* Utilize a variety of innovative learning methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness of the learning program.* Design, develop, implement, and facilitate learning solutions and assessments to support Seacoast Bank associate roles as it relates to business as usual, M&A, new technology, and change initiatives.* Collaborate with line of business partners to validate that learning solutions align to business priorities and strategy for operational effectiveness and designed and implemented for optimum adoption and sustainment.* Implement communication and change management principles and tactics to ensure adoption and engagement.* Review learning content and delivery methodology regularly to maximize associate participation, satisfaction, production, and ROI for the business.* Analyze business and associate performance data to evaluate the need and effectiveness of learning solutions and identify opportunities for improvements.* Apply advanced knowledge of the business, its products and processes to become a trusted advisor.* Implement and deliver necessary procedural, system, relationship deepening, and soft skills training to new and existing associates.* Completes peer to peer reviews to ensure consistency, quality, and appropriate use of course content guidelines.* Offer continued learning support and guidance in role-specific knowledge.* Administer record keeping, tracking, and reporting of training activities through the LMS.* Design and maintain evaluation metrics and tools to monitor training and program effectiveness; utilize data to make improvements.* Ensure that assigned tasks are delivered within set deadlines and required instructional design quality objectives.

Miami-Fort Lauderdale Area

-Work closely with Project Managers to ensure resources meet established productivity, quality and cost benchmarks-Directly supervise the team responsible for the localization of over 100+ multi language eLearning projects, for various industries and topics. These include Safety & Compliance, Human Resources, Training/Operational guides, employee manuals and new hire onboarding videos, including 508 compliant descriptive voice over and closed captioning. -Review and approve finalized SCORM files prior to publication, to ensure all components of the learning courses are properly localized and in sync, including onscreen content, SRT/VTT caption files and voice over dubbing.-Collaborate with clients on the creation, mapping and implementation of various online training courses, including course completion testing and certifications.

Miami-Fort Lauderdale Area

-Work closely with our production teams to create, implement, and maintain appropriate client or project specific procedures, solutions, glossaries, guidelines and design/branding instructions.-Serve as the liaison between clients and the company, overseeing full workflows and processesManage and communicate with linguistic teams according to project assignments, offering technical and linguistic support, as needed-Forecast and monitor daily production of projects within the Offline departmentManage the timely flow of localization project actions, from initiation to delivery, ensuring that projects meet quality, turn-around time and budget expectations-Provide support and input to Sales team, including education about localization process and input on RFPs, as needed-Coordinating in house employees, freelance vendors and desktop publishing teams globally, foreseeing potential bottlenecks and facilitating coverage over holidays and during peak periods.

Miami/Fort Lauderdale Area

• Sr. Account Manager and liaison for multiple high visibility clients such as Visa, Marriott Vacations Worldwide, Paramount Pictures, Princess Cruises, Home Depot and JP Morgan.• Deliver quality translations in a timely and cost-effective manner, scheduling work flows, facilitating intercommunication between clients & vendors and managing resources efficiently.• Develop project specific workflows, taking into account cost and timelines to maximize profitability without sacrificing quality of the final product.• Simultaneously traffic multiple projects, into various languages, utilizing industry leading project management systems and tools (Multitrans PRISM, Netsuite, Jira).• Coordinating in house employees, freelance vendors and desktop publishing teams from all over the world, in over 30 languages, foreseeing potential bottlenecks and ensure coverage over holidays and peak periods. Managed teams of over 40 team members, working together globally. • Supervised and provided yearly performance evaluations for in house employees, creating roadmaps and setting goals for them to continue their growth within company.

Sarasota, Florida Area

-Served as a neutral third-party program manager, certifying mediators responsible for all foreclosure mediations in Sarasota, Manatee, & De Soto counties -Offered various certification courses in Foreclosure mediations, Marriage counseling, Legal mediation and Family mediations.-Responsible for production of all marketing, brochures, and print ads for upcoming courses, as well as managing the Conflict Resolution Collaborative’s Facebook page. (www.facebook.com/usfcrc)-Managed mediation sessions, ensuring that all parties summoned were present and certifying Plaintiff’s authority to settle, in accordance with the Administrative Order.-Certified and filed mediator reports with the Clerk of Courts.-Generated monthly report for Director and Chief Judge capturing the number of mediations for the month, average settlement rate, and summarizing confidential satisfaction surveys for possible revisions to the program.

Sarasota, Florida Area

- Produced Career Center’s Annual Report which captured the previous year’s progress and accomplishments for review by administrators, board of directors and the Southern Association of Colleges and Schools (SACS) accreditation board.- Provided career counseling; assisting students with job searches, internships, resume writing and job interview preparation.- Provided career counseling; assisting students with job searches, internships, resume writing and job interview preparation.- Responsible for coordinating networking sessions, guest speakers, and job fair events for students.- Speak at various New Student Orientations and on campus events to inform students of all of the free career services and resources available to them- Produced the Career Center’s Annual Report which captured the previous year’s progress and accomplishments for review by administrators, board of directors and the Southern Association of Colleges and Schools (SACS) accreditation board.- Supervised a career resource lab with over 50 computers; responsibilities included software maintenance, general computer troubleshooting, facilitating class presentations, and training all CRC staff on new software and tracking systems.- Maintained the CRC website and updated the Online Career Office with new job and internship postings daily.- Imported student information into various databases for use in programs and services offered by the CRC.- Maintained office supply inventory and processed purchase orders as needed for supplies, software and furniture.

Miami/Fort Lauderdale Area

- Helped establish FIU’s new HR Service Center, offering benefits counseling, payroll assistance, compliance/safety training, and employee mediation/arbitration to over 8,000 administrators, employees, faculty and staff.- Assisted in the creation of the payroll and data management systems for the newly established College of Medicine, ensuring that applicable HIPAA, OSHA, and other federal regulations were met.- Processed tuition waivers, employment verifications and benefit revision requestions for all University employees, requiring extreme confidentiality, discretion, and security in the handling of sensitive personal information.

Miami/Fort Lauderdale Area

-Provided over 38,000 students with financial aid counseling over the phone and in person -Assisted students with FAFSA financial aid applications for grants, loans, and scholarships.-Served as a liaison for various internship and community service programs like America Reads.-Assisted with the implementation of the new PantherSoft student database which housed student academic records and financial data all in the same place for the first time.

Bachelor'S Degree, Multi/Interdisciplinary Studies - Psychology/Sociology

Associate Of Arts - Aa, Liberal Arts And Sciences/Liberal Studies

Education record

Activities and Societies: Student Programming CouncilCampus Life