Danny Gingerich Email & Phone Number

Unites States

Responsible for National installation processes and experience. -Third party relations-Installation training development -Floor-plan review and development -Installation procedural development-Technical writing for installation and repair manual library-Performance tracking and analytics-R&D on developing products-Launch and implementation of new product.

Sacramento, CA

Management of 20-30 traveling direct reports who repair refrigeration, laundry, cooking, tractor, water heater, and home entertainment products and appliances. Direct report management, sales management, inventory and supply management, route management, and customer satisfaction. Structural change implementation, employee retention, recruiting, hiring.

Sacramento, CA Supporting Remote Employees In MO, KS, IL, And KY.

• Corporate based management of 22 remote support direct reports serving four states. Supervised workforce that assisted clients with technology related needs on site, over the phone, and through chat. Call and chat.
• Consistently delivered client experience score above 91, which led company performance.
• Improved employee experience from the 200’s to top 50 in company and highest in services sector.
• Supported development and implementation of new business model that launched across nation. Adopted by CEO and launched to over 600 associates. Significantly increased services profitability and position profitability.
• Analyzed remote system performance and functionality which improved performance metric data and decreased client abandonment rates. Associates increased help time by one third person per hour.

Sacramento, CA

• Managed 26 traveling direct reports who assisted clients on site with computer and home theater related needs. Provided P and L management, direct report management, sales management, inventory and supply management.
• Consistently ranked #1 Top Performing Field Manager.
• Improved store and field communication resulting in mutually beneficial relationships between employees along with consistent client experiences. Client satisfaction raised from mid 80’s to 90 and above.
• Tested market for business services and new capabilities resulting in successful launch of in- home solutions sales, increased employee skills and services offerings, and increased headcount due to success.
• Developed and presented marketing meetings which increased employee efficiency and improved consistency of skills and client experience.
• Supported market leadership expansion as Leadership and Administrative Trainer for Northern California, Central California, and Northern Nevada markets. Resulted in creation of centralized leadership for each market.

Citrus Heights, CA

• Supervised retail sales team of 15 employees in department that consisted of Home Audio, Video, Furniture, Surveillance, and Accessories. Responsible for sales and services goals, department functionality.
• Improved department morale and associate experience by holding educational meetings, hands on demonstrations, and sharing of best practices.
• Built and maintained operational rhythm to ensure inventory was replenished at fast pace. Stock was always on hand which ensured ability to close sales. Resulted in increase in close rate.
• Trained employees on plan which utilized ordering channels more effectively and closed more sales.

Santa Rosa And Citrus Heights, CA

• Managed automotive accessory shop with six technicians. Installation of car audio, video, alarms, custom lighting, and reverse cameras. Delivered customer service, sales, technical support, P&L management, claims.
• Improved parts ordering process resulting in ability to consistently meet or exceed utilization and revenue goals.
• Reduced installation claims over 50% by improving invoice completion, providing additional technical training, and by having all employees obtain Mobile Electronics Certified Professional certifications.

Santa Rosa, CA

Assisted clients with inquiries, stocked inventory, completed inventory counts and reports, warehouse inventory intake and organization, merchandising, electronic display functionality, and cashier support.

Monterey, CA

Managed large Banquet set up operation with 5 employees and up to 15 supporting team members and managers. Banquet operations for business meetings, trade shows, weddings, and related food services. Responsible for 7 banquet rooms furniture and AV set up design. Provided implementation, operation, and maintenance of these mapped designs and rooms..