Daniel S. Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Safer Technologies 4 Schools program.

Melbourne, Australia

- Leading the website development with a team of Developers and Quality Assurance leads for the Exclusives Packaged Tours business- SalesForce administration for Service Cloud, supporting operation and call centre teams with new features- Developing SQL code to build reports and using PowerBI to gather data from core databases and SalesForce- Working in an agile environment to deliver daily production releases- Gathering requirements and workshopping ideas- User story creation and sprint planning in Azure DevOps to deliver new features and website improvements to the Business- Supporting Developers and Quality Assurance leads in articulating technical requirements- Developing technical skills in Docker, CI/CD and Web Development

Melbourne, Australia

Health and Workplace Safety• Documenting the migration strategy and process with inputs from the business and vendor to move confidential data onto a cloud platform.• Verifying and testing data against specifications to ensure compliance with government regulations and policies.• Strategic planning and liaising with stakeholders to prepare for the migration to the new cloud solution.• Designing and incorporating automation concepts to reduce workload in transforming and preparing data for migration from legacy systems.• Working with different areas of the business and collaborating closely with team members and vendors to migrate large datasets into the cloud• Development of a custom Node.JS server, SQL queries and scripting to automate the transformation of data.

Melbourne, Australia

• Working across a wide variety of projects as a Business Analyst at Telstra and Motorola Solutions.• Assisting with and maintaining the corporate website.• Working with clients to deliver exciting and complex digital transformation projects.

Melbourne, Australia

Engineering Department• Creating a new graduate program, and training syllabus to deliver valuable learning experiences to graduates.• Coordinating feedback workshops with current and former graduates and gathering requirements from the business.• Developing fact sheets and guides in line with corporate branding and design guidelines to support people leaders and staff with the new graduate program.

Melbourne, Australia

Global Products and Services• Articulating new app features, breaking down concepts and themes into user stories for a new public mobile application to support trades, small businesses and sole traders.• Managing the product backlog and incidents in an Agile DevOps project model.• Collaborating with UI/UX designers and other Business Analysts to articulate development requirements for new features and mobile app enhancements.• Working in a Dev-Ops modal to manage incidents, system changes and the deployment of new features.• Exploring new app feature ideas to integrate with third-parties via REST API’s for Trades equipment hire, payment processing of invoices and insurance quotations.

Melbourne, Australia

Digital Workplace Solutions Team• Analysing business requirements and proposing IT solutions to different areas within Telstra.• Integrating SalesForce, BluePrism, ServiceNow and other cloud applications to PowerBI for reporting, Exchange email, Active Directory and more using both modern REST Based API’s and Legacy SFTP/SFX data transport methods.• Pricing and developing project briefs for projects of work of on average 50-$100k and securing these projects for delivery.• Managing and coordinating IT Changes and various teams including development leads to deliver projects on Office365, Microsoft Exchange and Azure solutions.• Working with Legal and Risk officers to ensure newly released IT systems and changes to existing ones comply with policies and regulations.• Providing customer service and support to staff for new and existing technology products managed by the team including staff laptops, CISCO telephony equipment and Office365 applications.• Documenting current processes of the team and identifying enhancements to improve the team’s response rate and overall efficiency in proposing and securing projects.• Working closely with Cyber Security teams to assess risks and ensure the overall security of new solutions delivered by the team meet the organisation’s security policies and standards.

Melbourne, Australia

Digital Workplace Solutions Team• Digital Workplace Solutions Working in project teams to roll out major technology products including Office365 and Lync to over 40,000 staff globally.• Co-ordinating major technology changes & reporting progress to management.• Automating processes including hardware upgrade readiness checks, software deployments and corporate notifications & communications• Writing end user guides and knowledge base articles.• Writing and delivering communications to staff.• Resolving technology incidents with team members and other areas of the business including executive teams.• Working closely in Level 3 Support and alongside the Level 1 - IT Help Desk support team.

Melbourne, Australia

Global Enterprise & Services • Supporting project managers and assisting with the roll out of new governance frameworks.• Analysing survey data and building information storage sites (SharePoint).• Managing corporate communications, events and user guides and enhancing existing material.• Designing communications and notifications to best communicate messages to various stakeholders.• Using PowerBI to develop reports and communicate the risks, issues and overall health of projects in programs at Telstra.

Melbourne, Australia

• Developed corporate communications and user instructional information for key IT Systems and workplace technology.• Ensuring user guides and training material of applications are updated, reflect policies and procedures, namely ensuring the security of customer information and sensitive financial data is managed in line with privacy principles and policies.• Administering corporate social network updates and publications on the internal intranet concerning new software updates and changes to technology products staff technology products, namely CISCO telephony products and remote access solutions.• Reduced calls to the IT Help Desk by proactively assisting staff with setting up workplace technology and resolving incidents• Working with project managers and various areas of the business to communicate change management risks and issues, model data and communicate data migration activities.

Melbourne, Australia

Developing and running swimming lessons for children and young adults. Coaching competitive swimming and water safety

Diploma, Information Technology

IT Networking and Configuration, Coding and Development, Systems Analysis

Bachelor'S Degree, Business Information Systems

Web Development, Business Analysis, Project Management, Business Intelligence and Automation, Business Law & Accounting

Certificate 4, Sound Production

Audio production, recording techniques, music management, copyright law and creative composition

High School Certificate, Digital Communication And Media/Multimedia