Daphne Clark, Mt-Bc Email & Phone Number

Nashville, Tn, Us

San Francisco, California, Us

San Francisco, California, Us

Remote, Oo

- Partners with the Customer Success leadership and other internal stakeholders to identify and prioritize projects and initiatives that will serve to scale and transform our rapidly growing business and drive customer onboarding and adoption.- Works with leadership to define, launch and drive strategic and operational initiatives that deliver results. Owning the execution and delivery of approved projects and initiatives including activity tracking & individual and team KPIs.- Leverages data and analytics to develop, lead, and measure results for Wonolo's customer success initiatives and programs.- Partners with other critical functions within the business-like Sales Ops, Product, Marketing, and Sales to ensure we are collectively designing experiences that deliver on Wonolo's product value proposition.- Delivers strategic recommendations to CS Leadership through data analysis and careful prioritization of business needs aligned with high-level company goals.

Remote, Oo

- Leads a team of Customer Success Associates to effectively launch, onboard and retain strategic customers. - Works closely with direct reports and internal teams to align priorities, collaborate on customer needs and opportunities, and deliver an exceptional customer experience- Delivers and maintains onboarding, skill development, on-going role-based development and continuous enablement for customer success team while contributing to program development and process improvement

Remote, Oo

- Product SME responsible for onboarding & expanding ENT customers, driving retention and customer satisfaction, proactively identifying churn risk and expansion opportunities through data analytics and cross-functional team initiatives. - Works collaboratively with Growth Marketing, Supply, Product, and Strategy team members to implement and improve processes and programs to support the entire customer lifecycle.

Remote, Oo

The first associate hired to Wonolo's Customer Success team tasked with proving the team's efficacy during its first quarter, including establishing the foundation of process and workflows.- A key driver to onboarding new customers, driving retention and customer satisfaction through data analytics and cross-functional team initiatives. Works collaboratively with Program Manager, Data Analytics, Strategy and Product team members to build and improve processes and product.- An advocate for customer needs, requirements, and feature requests across product, business support, engineering, and sales. - Support fast-moving, high profile businesses as they navigate and utilize our intuitive data resources and reports. - Manage portfolio and pipeline of customer accounts through Salesforce and Looker.

San Francisco, Ca, Us

- Created department infrastructure including building and launching new customer experience platforms, as well as creating quality assurance process, materials for training purposes, and customer-facing content.- Utilized internal tools such as CRM software to move prospective drivers through the funnel.- Team SME, supervisor and trainer for third party support team.

San Francisco, Ca, Us

- Delivered an exceptional, personalized service experience by providing friendly, timely support to Lyft users via phone and email.- Documented all support contacts in a CRM software.- Advocate for customers as a direct line to the Product team.

Monrovia, California, Us

- Engaged with customers and provided information regarding products- Ordered product and supervised produce section- Constantly educating self on new products to sell to customers- Discovered ways to improve processes and sought out newassignments

Miami, Florida, Us

Responsibilities consist of donor customer service, answering phone calls, entering data into Mission database, processing credit card donations.

Milwaukee, Wi, Us

Responsibilities consisted of transcribing notes & drafting emails via CopyTalk service and handwritten documents, scheduling appointments and sending out reminders via Outlook, and organizing and scanning files.

B.A. Music Therapy, Music Therapy/Therapist

Education record