Darrell Burns Email & Phone Number

Little Rock, Arkansas, United States

Little Rock, Arkansas, United States

• Performs duties assigned by Compliance Program Leadership.
• Maintains a competent level of knowledge of the requirements of various consumer protection anddisclosure laws and regulations.
• Assists in the compilation of data for compliance testing reviews, regulatory examinations, and/orregulatory reporting as needed.
• Works with the Compliance staff and other Bank employees on compliance issues.
• Maintains good punctuality and attendance to work.
• Follows Bank policy, procedures, and guidelines.

United States

• Negotiate modifications, hardships, short sales and deed in lieu.
• Assist customers with rate modifications, deed in lieu, and stipulation consent orders.
• Maintain Fannie Mae standard regulatory requirements.
• Sort daily insurance correspondence, contact insurance agents to obtain escrow invoices or/and current policies.
• Exhaust various research avenues to determine origination of account discrepancy in relation to escrow, account reconciliation, resolution denials.
• Coordinate with internal areas of transaction management, security movement, income collections, and wires.

• Provide exceptional member service to both internal and external members.
• Assist members primarily over the phone with all requests; all AFCU loan and deposit products; and all AFCU services.
• Effectively communicate with members or team members to obtain documentation or additional information to complete requests.
• Responsible for originating loan requests by members and submit applications for approval through proper channels.
• Responsible for reviewing loan decisions with member. Strive to establish and/or maintain member goodwill by assisting members with alternative methods of financing when necessary and refer members with financial.
• Responsible for scheduling and/or perform loan closings on consumer loans.