Darrell Cole Email & Phone Number

Cheddar, GB

Bristol, United Kingdom

• Implementing and helping develop testing standards and defining and adhering to established testing strategies for a financial wellbeing platform delivered direct to customers
• Working on D2C (Direct to Customer) App testing on multiple browsers and multiple IOS and Android devices
• Testing bespoke white label applications for new customers, across multiple browsers and multiple IOS and Android devices
• End to end testing on inhouse admin portal features for customers to help them manage their own clients
• Logging and managing defects through Jira in order to ensure better reporting, defect trend analysis and working towards improvements in the product
• Attending daily stand ups, retrospectives, sprint planning sessions and assisting the QA Lead in improving quality of testing

Bath, United Kingdom

• October 2015 – present Wessex WaterQuality Assurance and Testing Analyst
• Implementing and helping develop testing standards and defining and adhering to established testing strategies for a broad range of systems including dynamic CRM contact management, to ensure that systems meet the.
• Creating test designs from project documentation and test cases from user stories
• Planning and executing tests according to agreed schedules
• Analysing test outcomes, including creating, logging and managing defect reports
• Assisting the Quality Assurance team leader in completion of test plans

Working in a small team to provide first line IT support to 10,000 Nhs employees both deskside and over the telephone Accountable for issue identification and problem resolution for a range of hardware and software Installing, upgrading and migrating software Maintain and configure new accounts in windows active directory maintain and configure new mail.

• Responsible for organising customer order workflows within a team of four to ensure accurate and timely delivery, meeting target deadlines and delivery times
• Woking with the Manufacturing Planning team to identify workflow key stages following job formulation, building in lead times for expected delivery dates
• Liaising with Customer Service Representatives to work with changing lead or delivery times to avoid additional costs

Working in a small team to provide IT support to 110 Dupont employees both deskside and over the telephoneAccountable for issue identification and problem resolution for a range of hardware and softwareInstalling, upgrading and migrating softwareDeploying new operating systemsConfiguring hardware and applications, access to resourcesResponsible for.

• Responsible for dealing with customer complaints regarding out of specification or damaged orders, ensuring timely and appropriate resolution of issues whilst maintaining the customer relationship for repeat business
• Working with Customer Service Representatives to agree accurate and timely re-credit agreements with customers
• Responsible for reducing customer complaints and improving cycle times