Darrell Cole Email & Phone Number

Cheddar, Gb

Bristol, United Kingdom

• Implementing and helping develop testing standards and defining and adhering to established testing strategies for a financial wellbeing platform delivered direct to customers• Working on D2C (Direct to Customer) App testing on multiple browsers and multiple IOS and Android devices• Testing bespoke white label applications for new customers, across multiple browsers and multiple IOS and Android devices• End to end testing on inhouse admin portal features for customers to help them manage their own clients• Logging and managing defects through Jira in order to ensure better reporting, defect trend analysis and working towards improvements in the product• Attending daily stand ups, retrospectives, sprint planning sessions and assisting the QA Lead in improving quality of testing• Developing and writing documentation on new features to improve the overall testing process and sharing knowledge within the team• Delivering demos on new features to new customers in support of the sales process

Bath, United Kingdom

October 2015 – present Wessex WaterQuality Assurance and Testing Analyst• Implementing and helping develop testing standards and defining and adhering to established testing strategies for a broad range of systems including dynamic CRM contact management, to ensure that systems meet the requirements of a diverse user population• Creating test designs from project documentation and test cases from user stories• Planning and executing tests according to agreed schedules• Analysing test outcomes, including creating, logging and managing defect reports• Assisting the Quality Assurance team leader in completion of test plans• Assisting the Quality Assurance team leader in provision of testing support to other business users, to ensure testing standards are followed• Using knowledge of applications to provide analysis of support issues to ensure genuine faults are appropriately logged, resolved and tested• Analysing multiple information sources for defining and extracting test designs• Using a varied knowledge of business areas within Wessex Water to ensure a high level of service

Working in a small team to provide first line IT support to 10,000 Nhs employees both deskside and over the telephone Accountable for issue identification and problem resolution for a range of hardware and software Installing, upgrading and migrating software Maintain and configure new accounts in windows active directory maintain and configure new mail accounts in outlook exchange Trouble shoot and support multiple web based applications for the trust .maintain and trouble shoot issues with terminal services for out side users gaining access to Nbt server'sconfigure and trouble shoot operating systems issues with remote tools

• Responsible for organising customer order workflows within a team of four to ensure accurate and timely delivery, meeting target deadlines and delivery times• Woking with the Manufacturing Planning team to identify workflow key stages following job formulation, building in lead times for expected delivery dates • Liaising with Customer Service Representatives to work with changing lead or delivery times to avoid additional costs

Working in a small team to provide IT support to 110 Dupont employees both deskside and over the telephoneAccountable for issue identification and problem resolution for a range of hardware and softwareInstalling, upgrading and migrating softwareDeploying new operating systemsConfiguring hardware and applications, access to resourcesResponsible for software rollouts, new application installations, upgrading new operating systems and resolving application errorsMonitoring and maintaining operating systems and troubleshooting Internet issuesProviding PC builds for new staff and rebuilding when necessaryManaged the migration from Windows 98 to Windows 2000 and Windows XP for the site Responsible for disaster recovery and server backups ,Maintained a high quality service and built good relationships across the team and with internal clients

• Responsible for dealing with customer complaints regarding out of specification or damaged orders, ensuring timely and appropriate resolution of issues whilst maintaining the customer relationship for repeat business• Working with Customer Service Representatives to agree accurate and timely re-credit agreements with customers• Responsible for reducing customer complaints and improving cycle times