Darrell Young Email & Phone Number

Commercial Lines Automated System (CLAS) Backend Support and Development•Responsible for all automated backend systems, ranging from storage of incoming data to multiple downstream outputs and balancing between systems.•Coordinate programming procedures to add additional system elements.•Maintain and enhance XML data output to Knowledge Management data warehousing and reporting system.•Implemented cross-system controls and balancing for Commission Calculation and Billing System extracts from master database.•Automated daily reporting of errors and worked with customers to resolve issues and confirm completed processing of policy data to all downstream systems.•Provide support for Agency team to provide automated downloads of policy data to independent agents and Selective regional offices per ACORD AL3 Standards.•Workers Compensation Bureau Reporting•Designed, coded, and tested new automated system for extracting data for Workers Compensation policies from Commercial Lines master database.•Followed WCIO Policy (WCPOLS) Data Reporting specifications to format Selective data into output required for rating and proof of coverage reporting.•Tested outputs with NCCI and 8 independent state bureaus to obtain signoff and approval for electronic transmittal of Selective data.•Scheduled FTP data transfers to NCCI and CDX for daily submission of WCPOLS data as required.

Electronic Policy Warehousing (EPW) Operations and Development•Selected as the first systems specialist assigned to original project development team, with the goal to eliminate significant printing and mailing costs by creating a web-based electronic document storage and retrieval system.•Expanded system availability from initial base of fewer than 1000 internal customers within the Commercial Insurance unit to more than 100,000 users throughout multiple lines of business, as well as extending capabilities to external customers via public internet portals.•Administered daily operations support for both incoming and end-user systems, including reporting, problem resolution, and customer point of contact.•Collaborated with incoming data systems to enable maximum processing within a limited time frame.•Investigated system errors and discrepancies, and evaluated action items to expedite solutions to ensure 24/7 system availability and stability.•Trained team members to use standardized procedures for application implementation and development.•Trained end-user customers to use system functions and capabilities.•Records Retention Systems Support•Developed and implemented parallel system to certify application for Y2K currency and new product version.•Responsible for daily operations support, including reporting, customer support, and troubleshooting.•Documented new system design and functional elements for production support personnel in advance of final implementation.

High Performance Line Operator•Responsible for machine setup and changes to production lines.•Trained team members to use new equipment and troubleshoot minor problems with line functions, both mechanical and computerized.•Led team of operators assigned to high priority product assembly.•Performed quality assurance inspections of finished products.