David Arroyo Email & Phone Number

Mechanicsville, VA, US

Henrico, VA

Lead support Administrator/ Technician for Cisco VoIP. Including CUCM, Cisco Unity Connection voice mail, UCCX Contact Center, Emergency Responder and anything related to telecom/ voice operations.

Richmond VA

On Site Lead Tech/ Engineer at Henrico County-Install and configure Avaya IP Office systems with 9611g IP Telephones. -Train end users in feature use of new Avaya IP Office systems.-Configure and program Avaya Callpilot applications for County Departments. -Developed new scripts for Contact Center for Social Services and Department of Public Utilities.

Woodbridge VA

On Site Senior Engineer at Prince William County-Configured complex scripts and Callpilot applications for the County departments.-Successfully transitioned with customer to new vendor. Maintained excellent customer satisfaction and cohesive work environment for customer and vendor management.-Worked with project manager and install team to upgrade several.

Responsible for installation and maintenance of CS 1000M and CS 1000 CPPM sites for VRS in Richmond.. Service and maintain Nortel Callpilot 5.0, TM 3.2 and Contact Center Servers including CCMA, CCT, Nortel Call Recorder and Quality Monitoring. Interface with VRS IT staff to implement complex Nortel call center applications (Symposium) Contact Center 6.0.

Technician IV Subject Matter ExpertResponsible for installation and maintenance of Nortel OPT11C to 81C customer sites in Richmond and surrounding counties. Service and maintain Nortel Callpilot, Meridian Mail, OTM and Contact Center Server. Interface with customer IT staff to implement complex Nortel call center applications (Symposium) Contact Center 6.0.

Technician - Installation and MaintenanceMember of Verizon technical team responsible for Installation, maintenance and upgrades of Nortel PBX's at Capital One, Inc (A leader in the consumer lending/ banking industry).Gained excellent experience in system operations, working with project management and end users at Capital One.Day to day Voice operations.

On Site at MCV/VCU campuses. Trained Customers on new system telephone use, coordinated cutover of key systems and MDF and IDF. Familiarized with various telephone key systems (TIE, Iwatsu, Nortel and InterTel), responsible for programming and configuration of customer database. Installed all related cabling infrastructure.

Richmond Area PBX technician for large customer base. Installed and Maintained Nortel PBX, Norstar and BCM.Completed Moves, Adds and Changes at customer sites, interfaced with IT and management of customers to complete work.On Site Technician at Circuit City Corporate Offices for 1 year.Completed Training for OPT11C to 81C Installation and.