Darryl Pearson Email & Phone Number

Spring Hill, Fl, Us

Tampa, Florida, United States

• Scheduling and dispatching technicians to appropriate locations according to predetermined schedules, customer requests or immediate needs• Relaying information such as work orders or other messages to and from technicians• Address problems and requests by transmitting information or providing solutions• Prioritize tickets according to urgency and importance• Provide field techs with information about orders, traffic, obstacles, and requirements• Maintaining records of work performed, including service tickets, repairs completed, work orders and other documents related to the work done by technicians• Documenting service calls and work orders in a computerized database system• Order and inventory parts for field technicians for job completion• Handle all returned material authorizations (RMAs)

Tampa, Florida, United States

• Communicate effectively and maintain a professional relationship with the customer, sales, drivers, mechanics, and operators• Proactively communicate with the Fleet Manager and shop personnel to ensure that proper vehicle maintenance is performed and arrange inspections• Responsible for maintaining accurate DOT driver’s logs, work orders, inspection records, and pay sheets• Prepare the “Daily Load Schedule” according to time, location and product orders, while ensuring compliance with DOT Regulations• Address all additions and revisions to the “Daily Load Schedule” as applicable • Provide route and destination information and special instructions to drivers • Address driver problems and emergency issues regarding product loads, motor vehicle and other related transportation issues• Perform all functions related to the “Weigh” process for all incoming and outgoing trucks receiving product loads, including recording weight before and after receiving each product• Point of contact for overseas customers and track overseas container movements • Obtain freight quotes and ship freight as needed to meet customer demands• Maintain adequate levels of fuel required for terminal and trucking operations• Maintain routine company vehicle and equipment maintenance records, which include scheduling, overseeing and approving routine maintenance data reports• Proficient in Citrix Order Weigh application and OmniTracs ELD

Flower Mound, Tx

• Creates efficient, cost-effective routes to meet customer demands. Develops “routes and stops” sequencing through use of Road Net software. Ensures holiday routing arrangements and driver schedules• Maintains proper balance between route distance and load size to accommodate drivers’ capabilities and distribution center productivity standards• Allocates equipment and driver resources for scheduled and unscheduled deliveries, pickups, and backhauls. Matches available vehicles with load and distance requirements• Communicates load requisites, routes and schedules with warehouse production staff to facilitate order selection process• Maintains new customer stops through validation of address, parameters, and constraints• Ensures compliance with federal, state, and local DOT guidelines• Makes recommendations to delivery/operations staff for future enhancements• Performs file maintenance on customer information relative to address, delivery times, equipment restrictions, delivery days, etc.• Performs data base maintenance within Road Net software, backhaul planning, and other duties as required• Proficient in Road Net, Mobile Cast, DAT Power software, and AS400/I series

Dallas/Fort Worth Area

• Supervises team that creates efficient technician routes based on lowest drive while meeting customer promised time windows• Evaluates required vs. scheduled capacity and interfaces with field leadership to close gaps• Evaluates and assigns orders with special requirements• Acts on routes that exceed parameters or increase the cost to the business• Monitors and balances routes to match available technical capacity for the day• Supervises the daily operations of 15 dispatchers in a call center environment• Performs interviews, training, writes associate performance reviews and coaches employees• Proficient in ServiceManager routing software, Map Point and Microsoft Office

Dallas, Tx

Restaurant operations management

Keller, Tx

Residential home sales

Dallas, Tx

Paint store operations management

Bachelor Of Science, Industrial Technology

Activities and Societies: Sigma Chi Fraternity

Diploma, General Studdies

Activities and Societies: Member of DECA ClubGeneral Studies

Education record

Activities and Societies: Basketball, Baseball, and Tennis