Darryl S. Email & Phone Number

Texas, United States

Dallas, Texas, United States

• Install, maintain, troubleshoot and upgrade equipment/hardware/software/peripherals, and other IT systems• Perform system maintenance and upgrades after normal business hours when required • Stay up to date on current technology, trends, best practices, and tools• Assist with customer on-boarding and user management• Create and maintain internal and external documentation• Provide technical guidance and mentorship to junior team members• Provide technical review responses and evidence updates

Dallas, Texas

• Provide High-Touch, "White Glove" IT Customer Support Services for the Executive Leadership Team of a large manufacturing company• Design and support individually tailored at-work (and authorized at-home) IT solutions for the Executives• Communicate technical information to customers using everyday terms they will understand, actively avoiding technical terms and jargon whenever possible• Install, maintain and troubleshoot information systems applications and related peripheral hardware using Active Directory, SCCM, and Intune• Provide on-call after-hours/holiday support to Executives as needed• Help maintain technical knowledge base; report whenever updates are needed to ensure the content of the documentation is current, relevant, and accurate• Train End Users on applications, software and IT policies, including New Hire orientations• Provide guidance and work leadership to less-experienced technicians• Participate in special projects as required

Dallas, Texas

Responsible for supporting client systems and physical/virtual servers in a Windows environment, from design through implementation and maintenance in stand-alone, LAN, and WAN configurations.Maintain client/server systems to include patches/updates, re-imaging, software licensing, management of user accounts/permissions, installation of SSL certificates, racking server equipment, and planning, implementing and deploying applications utilizing commercial IT management software.Manage software/hardware procurement, decommissioning of equipment/Green E-cycling program and vendor relations.Administer Great Plains (Microsoft Dynamics), SQL databases, VOIP and IVR servers.Maintain domain name and SSL inventory for over 100 League-managed websites.Develop documentation and enforce standards, security procedures and controls for access, insuring integrity of the systems infrastructure.Monitor business mobility usage, manage equipment inventory, and optimize rate plan assignments to minimize cost.

Systems administrator covering Windows server OS 2000, 2003 & 2008Exchange 2003 and 2010SharepointNetForumVMWare & ESXVeeam and Symantec Backup systemsSymantec AV including EP CloudCisco Layer 2 switches and routers.Desktop SupportA/V and videoconferencingHelpDesk and other general IT tasks as needed

Computer And Information Sciences, General

Computer Hardware Technology/Technician

Computer Hardware Repair HTML Code

Computer Science